Stephen Ennin

CUSTOMER SUPPORT:

• Delivered comprehensive customer support by effectively addressing inquiries and resolving issues through various communication channels, including phone, email, and live chat, promoting a positive customer experience.

• Collaborated with colleagues to enhance operational efficiency by streamlining processes, leading to improved response times and service delivery.

• Assisted customers with product troubleshooting and provided thorough information regarding services, contributing to a notable increase in customer satisfaction ratings.

• Maintained accurate documentation of customer interactions and feedback within the CRM system to identify trends and facilitate management's decision-making process for service improvements.

• Provided training and support to new team members on established customer service protocols and best practices, fostering a collaborative work environment. This role significantly enhanced my communication and problem-solving abilities while reinforcing the critical importance of customer satisfaction in a competitive business landscape.