Stephen Eddy Osugbo

Stephen Eddy Osugbo Customer Service Representative 15 Gbenga Lawal street Baruwa Ipaja Lagos - - Professional Summary I am an experienced professional with over a decade in customer service, procurement, and facility management. Skilled in negotiating with suppliers, managing vendor relationships, and ensuring cost-effective procurement. Proficient in market research, price comparison, and negotiating contracts to secure optimal quality and pricing. Adept at managing procurement activities, sourcing alternatives, and providing recommendations to maintain quality and achieve cost savings. Eager to apply expertise in procurement and operational efficiency in a dynamic environment. Experience Facilities Manager at Maple Canadian College Jan 2020 Managed and coordinated all approved contractors and vendors, ensuring compliance with contractual obligations and performance standards. Achieved a 95% compliance rate with contractual obligations and performance standards among contractors and vendors. Reduced vendor response time by 20% through improved coordination and communication strategies .Monitored and managed all contracts, ensuring clarity, accuracy, and compliance with legal and organizational requirements. Maintained 100% accuracy in contract management processes. Planned and monitored projects, maintaining accurate records of all contracts and related documents. Successfully completed over20 projects annually, each within budget and on schedule. Organized training for support staff. Supervised cleaners, security personnel, and drivers, ensuring alignment on contractual matters. Reduced contractual disputes among supervised personnel by 50% through proactive management and clarification of contract terms. Customer Service Representative at Page Financials Jul 2019 - Dec 2021 Responded promptly to customers' inquiries, requests, and complaints, maintaining a positive and professional attitude. Communicated with customers through various channels, keeping records of customer interactions, transactions, comments, and complaints. Provided feedback on the efficiency of the customer service process and managed a team of junior customer service representatives Call Center Agent at Ison Bpo (Airtel Process) Sep 2015 - Jul 2018 Obtained client information by answering telephone calls, interviewing clients, and verifying information. Determined eligibility by comparing client information to requirements. Accomplished sales and organizational mission by completing related results as needed. Updated job knowledge by studying new product descriptions and participating in educational opportunities. Education University Of Maiduguri Bsc. Accounting Jan 2007 - June 2012 Ison Bpo Certificate in customer Service Training Sep 2015 Regenesys Business School Dec 2023 Project Management certificate Governance Global Practice, The World Bank Contract Management Certificate Public Procurement Certificate Jul 2024 Aug 2024 Skills Microsoft Office Suite (Word, Excel, PowerPoint) ERP Systems for Procurement and Vendor Payments Event Coordination Communication and Interpersonal Skills Core Competencies Budget Planning & Cost Optimization Vendor Management Team Leadership & Development Project Management Administrative Operations Management ERP Systems & Technology Integration Communication and Collaboration Strategic Planning & Execution