Stephen E Nkem

Stephen Nkem Edet Abuja, FCT, Nigeria | (- |-LinkedIn: linkedin.com/in/stephennkemedet Professional Summary Highly resourceful and results-driven Virtual Assistant and Administrative Professional with over five years of experience supporting executives, managing operations, and streamlining workflows. Proven expertise in finance, customer support, CRM management, and automation tools. Adept at handling multiple tasks efficiently with a strong focus on accuracy, confidentiality, and delivering measurable results. Seeking to support businesses in achieving productivity and operational excellence in remote or hybrid environments. Core Skills • Virtual Assistance & Admin Support • Calendar & Email Management • Appointment Setting & Customer Support • CRM & Workflow Automation (HubSpot, ClickUp, Asana) • Financial Operations & Budget Tracking • Document & Data Management • Lead Generation & Communication • Social Media Coordination & Reporting Tools & Software Microsoft Office Suite, Google Workspace, QuickBooks, ClickUp, Trello, Asana, HubSpot, Freshdesk, Zendesk, Intercom, Zoho, Zapier, Pipeliner, Apollo, Xero, Canva, Partna, MS Plan, Hotel-Man Education B.Sc. Accounting, Benue State University, Makurdi, Benue — 2019 Certifications • In-Demand IT Skills Training, Digital Witch Support Community — Feb 2025 • Basic and Advanced Bancassurance Certification, CIFM — Sept 2023 • Getting Started in QuickBooks Pro, Alison — Oct 2021 • ISO Standards - Integrated Management System, Alison — Apr 2021 • Customer Service Skills, Alison — Apr 2020 • Digital Marketing, Google Digital Skills for Africa — Mar 2020 • Management Strategies for People and Resources, Alison — Apr 2020 • Computer Applications, CITS, University of Lagos — Oct 2007 Work Experience Sales and Financial Advisor — Prudential Zenith Life Insurance Ltd, Abuja (2023 – 2024) • Increased sales revenue by 10% through consultative selling and tailored financial solutions. • Built and maintained long-term client relationships using tools like Zendesk and Intercom. • Streamlined lead conversion processes using Zoho, resulting in improved sales efficiency. • Collaborated across teams to improve proposal delivery and client onboarding timelines. Accounting and Operations Specialist — BluRaves (Remote) (2022 – 2023) • Maintained 100% accuracy in financial recordkeeping and monthly reconciliation using QuickBooks. • Scheduled and managed internal meetings and travel using Google Calendar and ClickUp. • Improved operations by integrating tools like Zapier, Trello, and Asana for automated workflows. Executive Virtual Assistant — Redeemed Christian Church of God, Benue (2021 – 2022) • Created an efficient document management system, reducing file retrieval time by 20%. • Handled calendar scheduling, email coordination, and travel planning for senior leadership. • Enhanced brand engagement by managing social media content and graphics using Canva. Business Support Specialist — Tomeb Integrated Services, Abuja (2020 – 2021) • Optimized cash flow by managing accounts payable and receivable using QuickBooks. • Supported budgeting efforts and tracked expenses to improve financial efficiency. • Delivered executive admin support and kept operations running smoothly. Accounting Intern — Redeemed Christian Church of God, Benue (2019 – 2020) • Processed payments and maintained ledgers with strong attention to audit compliance. • Assisted with monthly financial reporting and data entry for reconciliation purposes.