Stephen Carson

Stephen Carson Plano, Texas, 75086 |- (M) |-| https://www.linkedin.com/in/stevecarsontx/ Professional Summary Proven executive with high levels of success in leadership, management, relationship and team building, communication, customer satisfaction, and compliance. Strong track record of major project and program delivery including numerous turnaround efforts. Areas of Expertise ü Collaborative Business Leadership ü Team Building ü Communication, Mediation and Negotiation ü Relationship and Conflict Management ü Management Coaching ü Program and Vendor Management Experience Executive Business and Technology Consultant, Consumer and Commercial Loans Citi, Las Colinas, TX, Contract June 2023 – Present • • • • • Recruited by NY office to address OCC Consent Order Article V compliance deficiencies and internal relationship conflicts Cross-product planning and execution of Wholesale Loans business strategy Managed completion of data lineage exercises for over 200 models, processes, and reports Coaching and training non-defensive communication and conflict management techniques Repaired and developed relationships with CDO, Risk, Finance, and technology teams Director of Program Management, Consumer/Commercial Pricing, Credit Risk, IT Santander Consumer USA, Dallas, TX, FTE Jan 2019 – May 2023, Contract May 2018 – Dec 2018 • • • • • • Recruited by the Chief Technology Officer to implement business, technology, and culture initiatives Orchestrated turnaround and execution of core pricing decisioning engine implementation Responsible for over $4M in annual cost savings in IT project turnaround Managed end-end build of new major west coast office to attract top talent engineers Resolved $50M in Credit Risk vendor and procurement pain points and restoring corporate reputation Trained department leads in mediation and communication techniques Vice President, Consumer Bank Risk Management & Retail Financial Services Technology J.P. Morgan Chase & Co., Dallas, TX, November 2012 – May 2018 • • • • Four-time “Five Points of Great Customer Experience” recognition Managed engineering teams to serve Deposit, Marketing, and Customer Service units Central relationship manager for Auto, Mortgage Bank, Wealth Management, and Consumer Card LOBs Responsible for $10M in annual savings with corporate wide user migrations and scorecard development Senior Project Manager TIAA-CREF, Denver, CO, September 2008 – November 2012 • • • • Achieved highest possible employee ratings and recognition Directly responsible for turnaround of failed central data warehouse project, recovering $10M in sunk costs Managed spiral-driven development team with a $10M annual development budget Developed multiple division-wide executive scorecards and metrics for management performance, quality, and • throughput with Siebel Analytics and Oracle BI Developed strong relationships and successfully negotiated win-win projects for both Pensions and IT units 15 Years of Experience Multiple Places, November 1996 – August 2011 • August Consulting Group • J.P. Morgan Chase Bank, N.A, Institutional Trust • University of Texas at Dallas • MCI Systemhouse Education • • • Master of Science in Mental Health Counseling, Southern Methodist University, 2022 Master Certification in Alternative Dispute Resolution, Southern Methodist University, 2017 Bachelor of Science in Engineering and Computer Science, University of Texas at Dallas, 1999 Affiliations and Licenses • • • • Licensed Professional Counselor 89233 (Texas - 2022) National Certified Counselor, (exp 2027) Certified Mediator (Civil and Family) – Texas Dallas County Dispute Resolution Center, Member and Volunteer * References available upon request