Stephen Brian Widjanarko

Stephen Brian Widjanarko CEO Office l Project Manager l Operations Management-l - l Jakarta, Indonesia l www.linkedin.com/in/stephen-widjanarko PROFESSIONAL SUMMARY -----------------------------------------------Proactive Project Manager with 3+ years working in CEO office in start-ups, Effective driver of product development from concept to implementation. Communicative and collaborative with proven history of improving business operations to support corporate growth, efficiency and revenue. AREAS OF EXPERTISE -----------------------------------------------------• Project Management • Product Development • Strategic Planning • Business Process Mapping • People Management • Product Integration • Operations Management • Interpersonal Communication PROFESSIONAL EXPERIENCE -------------------------------------------Strategic Planning Specialist l August 2023 – Present Ringan Teknologi Indonesia – Jakarta, Indonesia Directed strategic planning for all operational projects assigned by C-level management, primarily functioning as a project planner to drive initiatives critical to achieving business objectives. • Supervised marketing, customer service, and telemarketing teams to increase leads and sales conversions through BTL campaigns, lead generation activities, and organic marketing strategies. • Increased lead volume and developed a lead tracking management system to improve reporting capabilities and establish a feedback process for enhancing operational processes. • Led the establishment of company outlets and standardized operational processes to ensure front-liner efficiency through the development of SOPs, front-liner scripts, and an internal knowledge base. Lead Product Manager l January 2021 – August 2023 Bumame Farmasi – Jakarta, Indonesia Developed an end-to-end system for processing customer bookings of medical services, fully integrated with external systems to ensure a seamless customer experience and compliance with government regulations. • Identified market opportunities and innovated new products to compete in the local market. • Front-end products: company website, website booking engine, dual-platform mobile apps for customer booking. • Back-end projects: internal CMS for booking management, integrated with POS, payment gateway, ERP, CRM system, and lab information system for COVID and MCU tests. • Improved operational SLA in outlets and created proper tracking of samples to provide databased reports for internal analysis. • Designed and implemented the MVP and two iterations of all mentioned systems, leading a team of 20 members. • Appointed as project manager for handling external partners, including vendors, partners, and regulators, where I negotiated, lobbied, collaborated, and implemented projects. EDUCATION ------------------------------------------------------------BSc. (Hons) of Intl. Business Management, Newcastle University Business School, London, UK • 3.5 GPA University Foundation Program, CATS College, Cambridge, UK • 3.3 GPA ENGAGEMENTS -------------------------------------------------------------G20 Summit as Tech Liaison, Bali, Indonesia Ringan Ramadhan promo as Campaign Strategist, Jakarta, Indonesia Grebeg Pasar Ringan as Campaign Strategist, Jakarta, Indonesia SLB Pembina Nasional as Community Volunteer, Jakarta, Indonesia Red Nose Day as Fundraising Volunteer, Jakarta, Indonesia