Stephen Andrew

STEPHEN ANDREW Professional Summary Dedicated and methodical individual skilled at delivering exceptional customer service and resolving client issues promptly. Strong work ethic and attention to detail ensuring accurate and efficient handling of customer inquiries, contributing to improved customer satisfaction and streamlined operations. My sales background also sets me apart, giving me the edge to see and convert sales opportunities. Work Experience Grants and Lead Generation Specialist | Generous Life, United States (Remote) May 2025 – July 2025 • Researched and identified potential grant opportunities for the organization. • Prepared and wrote grant proposals to secure funding. • Built and maintained lead database. • Reached out to leads through email, phone, and social media. Customer Service Rep. and Appointment Setter | Ingenious Tax Relief (ITR), United States (Remote) July 2024 – April 2025 • Responded to client inquiries via phone and email. • Provided accurate tax relief information and resolved client issues professionally. • Scheduled appointments with sales or consulting teams. • Maintained accurate records and updated client info regularly. • Built rapport using active listening and relationship-building skills. • Managed outbound/inbound calls, provided detailed quotations. Sales and Customer Service Representative | Repair It Credit, United States (Remote) July 2023 – April 2024 • Successfully navigated negotiations while fostering strong client relationships. • Closed profitable sales using credit repair knowledge. • Conducted follow-ups, boosting conversion rates. • Enhanced customer experience with after-sales support. • Resolved complaints to ensure customer satisfaction. Lead Qualification Specialist | Northstar, United States March 2022 – July 2023 • Communicated remotely with prospects to sell final expense life insurance. • Generated leads and assessed customer needs for satisfaction. • Increased leads by 25% through strategic cold calling and telemarketing skills. Business Development Manager | Accelerex Network, Kaduna, Nigeria January 2021 – March 2022 • Secured new business opportunities and cultivated relationships. • Developed partnerships for sustained growth. • Negotiated vendor contracts for best terms. • Delivered exceptional service by addressing queries. • Managed key accounts to ensure satisfaction. Customer Service Representative | Sidi and Sons, Nigeria Sept 2019 – Jan 2021 • Helped customers make informed purchase decisions. • Resolved customer issues using strong interpersonal skills. • Managed phone, email, and social media inquiries. • Trained regularly on company products and policies. • Collaborated with sales team to maximize visibility and sales. Skills • Customer-Centric Mindset • Effective Communication & Persuasion • Time Management • Active Listening & Empathy • Proficient in (Microsoft Office, HubSpot, Dispute Fox, Ring Central and other CRM tools) • Goal-Oriented Education Bachelor of Technology (Metal Work Technology) Federal University of Technology, Minna, Niger State, Nigeria (Sept 2011 – Dec 2017) Certifications • Virtual Assistant - Udemy. 2025 • Customer Service Representative - Udemy. 2025