Stephany Silva
Irvine, CA | - |-
SUMMARY
I am a highly motivated, ambitious, and passionate IT Security professional with a background of providing white glove support to workstations,
firewalls, servers, and site administration who is always actively seeking challenging opportunities to learn. Seeking a challenging position in
Information Security that promotes learning, growth, and needs a highly motivated team player. I can bring to the team an outstanding skill set, team
oriented, coachable, self-motivated, and strong communication skills. Pledge to utilize my work ethic, passion for information security, and customer
service skills to help my employer reach their goals.
ADVANCED QUALIFICATIONS
Specializing in white glove executive support – CEOs, Presidents, VPs, Attorneys, Managers
Cisco Catalyst 2960 Switches, 9680XR
Dell NX430 RAID Storage Arrays
Dell EMC 640 iDrac, NX 430
Paessler network monitor tool
Solarwinds Log & Event Manager (SEIM)
Microsoft PowerShell script programming and batch scripting
Microsoft Suites 2010, 2013, 2016, Office 365, Lotus Notes, MS Teams
Mobile devices and applications (Tablets, Android, Apple, Windows) AirWatch, Intune and iTunes
Troubleshooting: Mac OS, iOS, OS X, Windows 7, 8 and 10
Resolving tickets in a timely manner while providing the highest level of customer service
Technical lead on project, roll outs, hardware
Telecom systems, Cisco VOIP, RingCentral Suite, WebEx
Active Directory, Service Now, ConnectWise
PROFESSIONAL EXPERIENCE
FivePoint
Aliso Viejo, CA
June 2018 - Present
Site Admin- Contract
● Install and configure Windows 2016 Server Operating Systems (Network VLANs and RAID configurations)
● Monitor and analyze logs and alerts for malicious activity using Paessler network monitor tool
● Documents results of cyber threat analysis effectively and prepare documentation for escalation
● SolarWinds (SIEM) event reporting, log management, incident response and vulnerability scanning
● Analyze a variety of network and host-based security appliance logs (Firewalls, NIDS, HIDS, Sys Logs, etc.) to determine the correct
remediation actions and escalation paths for each incident
● Help install, manage and troubleshoot switches, firewall, DNS and file servers
● Decreased 25% of common daily tickets by creating PowerShell scripts to automate printer and network drive issues
● Slashed company inventory procedures by 50% by formulating PowerShell scripts
● Monitoring security patch levels of the servers, workstations and network environments, and anti-virus systems
● Collaborated in server upgrades and all UPSs in our main and secondary IDF rooms
● Created and configured Hyper-V Virtual Machine
● Reduced 50% of printer issues by creating batch scripts
● Responsible for administrative responsibilities for 100+ Active Directory users; creating, deleting and maintaining groups, and passwords
● Consulted 100+ users in a Windows 7/10 environment via Service Now and ConnectWise ticketing systems
● Troubleshoot issues including but not limited to: Hardware, Software, Network, Mapped drives, VPN
● Working knowledge of networking architecture, routers, server, switches, and network cabling
● Decreased troubleshooting times by 50% by creating technical documentation and ticket resolution
Irvine Company
Newport Beach, CA
January 2018 - May 2018
Desktop Support- Contract
● Provide Technical Support for printers, workstations and laptops hardware/software for remote business centers around Orange County
● Spearheaded Chromebook and iPad deployment for 100+ business centers throughout Orange County
● Trained 100+ business center managers, supervisors, and team leads in Chromebooks and iPads
● Solved network connectivity by 25% DNS, DHCP, TCP/IP, IPV4, VPN, LAN, RDP for clients’ business centers
● Exceed corporate laptop configuration by 20% by creating technical documentation
● Consulted 300+ user in a Windows 7 and Mac OS X environment
● Reduced printer downtime by 25% by performing USB firmware updates, updating security, and network issues
● Decreased network connectivity issues by 50% by creating documentation of modems, routers, patch panels and switches for 100+ business
centers
Axiom Cyber
Las Vegas, NV
Cyber Security Specialist – Intern Assignment
● Create documentation to educate and help implement Information Security best practices
● Analyze packets using Wireshark tool
October 2017 - December 2017
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Install Firewall and RouterOS configurations
Firewall traffic monitoring, vulnerability assessment, and policy enforcement
Implement access control and authorization
TCP/IP Layer 7 protocol block web filtering
Configure VLANs, VPN, IPV4, IPV6, DHCP, DNS, forwarding rules, NAT, Infrastructure Security
Build My Business
Las Vegas, NV
March 2017 – November 2017
Digital Marketing Manager
● Schedule and manage social media outlets Facebook, Twitter, and LinkedIn to engage and stay relevant
● SEO YouTube marketing videos
● Oversee the hiring and evaluation of employees
● Screening applicants and conducting new employee orientations
Modern Promos
Las Vegas, NV
July 2013 - Dec 2016
Market Research Field Manager
● Answers team member questions, helps with problems, oversee work quality and guideline compliance
● Communicates deadlines and goals to team members
● Develops strategies to promote team member performance goals
● Conducts team meetings to update members on best practices and continuing expectations
● Generates detailed reports about team performance, mission-related objectives, and deadlines
Amazon Drop Shipping
Las Vegas, NV
July 2012 - 2015
Small Business Owner
● Drive sales and increase profitability
● Customer Service
● Recorded, proofread data and records
● Performed heavy bank payments, handle cash flow statements, and pay all store fees
EDUCATION & CERTIFICATIONS
Certifications
CompTIA Security+ (By March 2019)
CompTIA A+ Certified
Cisco IT Tech Certification
ITWorks, Tech Impact
Las Vegas, NV
August 2017 – December 2017
16-week CompTIA A+ and Cisco Essentials certification program
● Hard skills: Troubleshooting physical components, computer assembly, VMware/virtualization, Server, RAID, network configurations, digital
and physical security, BIOS/UEFI, OSI and TCP/IP IPv4, IPv6 and Subnetting, OS deployment, imaging and printer troubleshooting
● Soft skills: Over 100 hours of professional development: Office Etiquette, Time and Work Management, Communication, Leadership and
Emotional Intelligence
College of Southern Nevada
Major Business Management, Marketing
Languages
Bilingual Spanish and English; advanced and fluent
Las Vegas, NV
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