Stephany Silva
Irvine, CA | - |-
SUMMARY
I am a highly self-motivated, ambitious, team oriented and passionate IT Security professional with a background of providing white glove support to
workstations, firewalls, servers, and site administration who is always actively seeking challenging opportunities to learn. I am seeking a position in
Information Security where I can use my outstanding skill sets to form a mutually beneficial relationship with my employer and teammates. I pledge to
utilize my work ethic, passion for learning and customer service skills to help my employer’s success.
ADVANCED QUALIFICATIONS
Specializing in white glove executive support – CEOs, Presidents, VPs, Attorneys, Managers
Security Vulnerability Management
Identity Access Management (UAR)
Rapid 7 Insight VM
Nessus Vulnerability Scanner (Professional Version 7)
Cylance Protect
Splunk SIEM
Crowdstrike Endpoint Protection
Windows Update Server (WSUS)
Microsoft PowerShell
Cisco Catalyst 2960 Switches, 9680XR
Dell NX430 RAID Storage Arrays, Dell EMC 640 iDrac, NX 430
Microsoft Suites 2010, 2013, 2016, Office 365
Troubleshooting: Mac OS, iOS, OS X, Windows 7, 8 and 10
Resolving tickets in a timely manner while providing the highest level of customer service
Technical lead on project, roll outs, hardware
Active Directory
EDUCATION & CERTIFICATIONS
Professional Training
CompTIA Security+ (Certification of Completion)
CompTIA A+ Certified
Cisco IT Tech Certification
PROFESSIONAL EXPERIENCE
CalAmp
Irvine, CA
October 2019 - December 2019
Information Security Analyst - Intern
● Developed automated solutions (workflow automation) using PowerShell replacing time-consuming, error-prone manual process for the
Information Security quarterly User Access Reviews (UAR) for Identity Access Management
● Lead 30 day Penetration Test Remediation project: Coordinate with numerous Lead Engineers, IT Managers and Administrators to determine
remediation strategy, track progress and lead bi-weekly status meetings
● Conducted Rapid 7 vulnerability assessments and remediation effort: Create Rapid 7 InsightVM projects, tags, and queries for each asset group
● Resolve various trouble tickets (phishing, blocking emails, badge system) using the JIRA ticketing system
● Work with various technology partners and business units to provide termination and provisioning analysis data
● Work with security and IT operations to implement remediation plans in response to Rapid 7 vulnerability assessment
● Analyze vulnerability assessment results and work with security and IT operations in order to resolve identified vulnerabilities within SLAs
● Research and gather necessary documents or information for SOX Auditing and Compliance process
Lincoln Property Company
San Diego, CA
July 2019 – August 2019
Cyber Security Vulnerability Scanning- Contract
● Perform Nessus vulnerability scans, organize scan results, perform a risk assessment to determine which risks need remediation based on risk
level as it applies to the environment
● Prevention of cyber security incidents through proactive threat analysis, patch and vulnerability management, incident response and
vulnerability scanning
● Remediated Critical and High vulnerabilities across all users’ computers by applying missing Microsoft Security Updates
● Troubleshoot and resolve computers which fail to receive WSUS patches and updates
● Identify and deploy Windows security updates and cumulative patches on Windows 7 and 10 workstations using WSUS (Windows Server
Update Services) and PowerShell and batch scripts
● Successfully deploy security updates for the following applications: Adobe Flash, Java, Office 2016, .NET Framework, Firmware, Symantec
Endpoint Protection Client
● WSUS (Windows Server Update Services) creating computer groups, configure clients, approving and deploying Microsoft updates, reviewing
WSUS reports
FivePoint
Aliso Viejo, CA
June 2018 – January 2019
System Administrator- Contract
● Monitoring security patch levels of the servers, workstations and network environments, and Trend Micro anti-virus systems
● Troubleshoot issues including but not limited to: Hardware, Software, Network, Mapped drives, VPN, Microsoft Office
● Responsible for administrative responsibilities for 100+ Active Directory users; creating, deleting and maintaining groups, and passwords
● Decreased 25% of common daily tickets and 50% of company inventory procedures using PowerShell scripts (Automating printer and network
drive issues)
● Provided consulting 100+ users in a Windows 7/10 environment via Service Now and ConnectWise ticketing systems
● Decreased troubleshooting times by 50% by creating technical documentation and ticket resolution
● Help install, manage and troubleshoot switches, firewall, DNS and file servers
● Working knowledge of VMware Workstation creation and configuration: Network, Hardware, and Application Virtualization
● Slashed company inventory procedures by 50% by formulating PowerShell scripts
● Reduced 50% of printer issues by creating batch scripts
Irvine Company
Newport Beach, CA
January 2018 - May 2018
Desktop Support- Contract
● Provide Technical Support for printers, workstations and laptops hardware/software for remote business centers around Orange County
● Spearheaded Chromebook and iPad deployment for 100+ business centers throughout Orange County
● Trained 100+ business center managers, supervisors, and team leads in Chromebooks and iPads
● Solved network connectivity by 25% DNS, DHCP, TCP/IP, IPV4, VPN, LAN, RDP for clients’ business centers
● Exceed corporate laptop configuration by 20% by creating technical documentation
● Consulted 300+ user in a Windows 7 and Mac OS X environment
● Reduced printer downtime by 25% by performing USB firmware updates, updating security, and network issues
● Decreased network connectivity issues by 50% by creating documentation of modems, routers, patch panels and switches for 100+ business
centers
Axiom Cyber
Las Vegas, NV
October 2017 - December 2017
Cyber Security Specialist – Intern
● Create documentation to educate and help implement Information Security best practices
● Analyze packets using Wireshark tool
● Install Firewall and RouterOS configurations
● Firewall traffic monitoring, vulnerability assessment, and policy enforcement
● Implement Access Control and authorization
● TCP/IP Layer 7 protocol block web filtering
● Configure VLANs, VPN, IPV4, IPV6, DHCP, DNS, forwarding rules, NAT, Infrastructure Security
Build My Business
Las Vegas, NV
March 2017 – November 2017
Digital Marketing Manager
● Schedule and manage social media outlets Facebook, Twitter, and LinkedIn to engage and stay relevant
● SEO YouTube marketing videos
● Oversee the hiring and evaluation of employees
● Screening applicants and conducting new employee orientations
Modern Promos
Las Vegas, NV
July 2013 - Dec 2016
Market Research Field Manager
● Answers team member questions, helps with problems, oversee work quality and guideline compliance
● Communicates deadlines and goals to team members
● Develops strategies to promote team member performance goals
● Conducts team meetings to update members on best practices and continuing expectations
● Generates detailed reports about team performance, mission-related objectives, and deadlines
Amazon Drop Shipping
Las Vegas, NV
July 2012 - 2015
Small Business Owner
● Drive sales and increase profitability
● Customer Service
● Recorded, proofread data and records
● Performed heavy bank payments, handle cash flow statements, and pay all store fees
Languages
Bilingual Spanish and English; advanced and fluent
