Stephannie Valenzuela

S T E P H A N N I E V A L E N Z U E L A BUSINESS PROCESS ANALYST PROFILE OVERVIEW Strategic and results-driven Business Analyst with 4 years of experience in business sales operations, account management, client relations, and new business development. Recognized as a visionary and creative thinker with strong analytical skills adept at conceptualizing solutions that align advanced analytics with business strategy to meet business objectives within acceptable levels of risk. Equipped with excellent communication skills, work ethics, and possesses a strong sense of leadership with a commendable record of accomplishment. SKILLS Data Analysis Business Process Improvement Email Handling and Etiquette MS office applications Calendar Management Strategic Planning CONTACT -- EDUCATION UNIVERSITY OF THE EAST, PHILIPPINES- | BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION MAJOR IN FINANCIAL MANAGEMENT GRADUATED CUM LAUDE EXPERIENCE 2016- Accenture, Inc 2021 - maximized team efficiency by creating and implementing daily, monthly, quarterly, and yearly work tasks/plans aligned with project initiatives and goals/SLAs for BPO - facilitated conference calls to provide updates and/or come up with a resolution on key issues that affect production and quality. - collected and consolidated escalated team issues that remain unaddressed for escalation to the team leader or manager (client) and/or to the Internal Unit Lead / as appropriate - participated in brainstorming sessions to improve Knowledge Management/Communication Tool, communications processes, customer satisfaction, agent processes, and agent effectiveness. - provided an urgent response to the client's escalations emails and urgent emails and to ensure that all of those emails are being responded promptly -Handled client inquiries and escalations and has direct contact with SME’s. -Provided process training, knowledge transfer, and process documentation creation and review.