Stephanie Ujam

STEPHANIE OKEKE -|-ADMINISTRATION AND CUSTOMER SERVICE PROFESSIONAL Dynamic, detail oriented Administrator and self motivated Customer service professional with over six years of proferring excellent support to businesses. Experienced in lead generation,cold calling, email management and the use of CRM tools. Profound in tekemarketing with top-notch communication skills towards achieving organisational goals AREA OF EXPERTISE Administrative support| Customer support| Inbound and Outbound calling |Email management |Meeting scheduling |Report Writing | Appointment setting and Bookings | Effective communication| Bilingual &Native English. EDUCATION Bachelor of Science in Physics University of Abuja, FCT, Nigeria. 2014 CAREER HISTORY - Administrative Assistant/ Customer Support Officer Acquired and established potential customers as actual customers, with adequate follow-up increasing sales by 51% • Generated leads through cold and warm calling to ensuring the transition of potential customers to actual customers. Supervised other employees to ensure that sales targets are enforced and met Adson Resources, PortHacourt • Received, and executed customers’ orders through email and phone calls while ensuring prompt delivery of customers’ orders. Wrote daily, weekly and monthly sales reports for the manager to aid rational decision making processes, which led to increase in sales by an average of 49% yearly. • Created and updated customer record to ensure customer satisfaction on products bought. Handled email correspondence from clients and resolved all complaints Radison Czech Development Services, PortHacourt - Customer Service Executive/ Business Development Officer Created and implemented market research strategies to assess customer needs and product choices. • Received walk-in customers while documenting orders and resolving complaints. Reported customers’ complaints to top management executives to ensure specialized and faster solutions. • Made warm calls to all potential customers who expressed interest in our packages which increased sales and profits for the business by 46%. • Stayed up to date with latest industry trends and practices to help foster sales. Created and prepared scripts for pitching between business to business sales and interactions. Represented top executives in business meetings while presenting business services before potential clients. This increased sales by 69%. • Suggested, initiated, executed and followed-up on marketing campaigns within business communities to foster increased patronage. Initiated and executed Business to Business relationships and closed deals on behalf of management executives. Garrison Estate Developers, Lagos State. Administrative Assistant/ Customer Relationship Executive 2015 Implemented sales processes and documented financial transactions. • Managed email correspondence and resolved logged customer complaints. Maintained calendars booked and scheduled appointments between customers and manager. • Executed sales, implemented sales Audit, book-keeping duties and documented all sales transaction thereby ensuring transparent and accountable business workflow processes. • Sourced for customers and executed sales tasks within targets. • Recruited, trained and supervised staff for the organization. Initiated motivation strategies that increased workers’ productivity by 58%. TECHNICAL SKILLS ➢ MS Word Excel PowerPoint, Google Docs, Google forms, Google clock, Google meet, Google sheet, and CRM tools (Zendesk, Slack, Asana , Teams, Intercom, Clockify, Trello, CERTFICATIONS AND MEMBERSHIPS Diploma in Desktop Publishing and Information Technology