STEPHANIE TURNER
HUMAN RESOURCES PROFESSIONAL
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West Palm Beach, FL
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Linkedin.com/in/stepha
nie-turner-766b4151
PROFESSIONAL SUMMARY
EDUCATION
Conscientious, compassionate, highly analytical, results-oriented,
quality driven, versatile HR professional with progressive experience
managing a broad range of human resources functions. Skilled in
employee hiring, development, and motivation. Articulate bilingual
communicator, equipped to manage critical business problems and
situations. Dedicated to developing a remote international
organizational culture; a healthy, safe, fair, creative work
environment; empowering team members with a balance of
autonomy and accountability. Offering 9 years of experience working
in the information technology and services industry, within the higher
education sector, throughout North and South America the Caribbean
markets.
University of Michigan
EXPERIENCE
KEY SKILLS
May 2018 – May 2021
Human Resources Director – e-Technologies Solutions, Corp.
Company Summary: A distributor of information services and
technology, for Latin America and the Caribbean. Employed 72
people internationally.
Role Summary: Promoted to focus on the strategic planning,
development, and direction of the HR department objectives.
Responsibilities:
• Implemented HR Help desk to streamline and improve HR
services to the employees.
• Procured and Implemented Bamboo HR as well as designed
an adoption plan that included training and an internal
marketing campaign to engage the employees before the tool
went live and for 6 months after to assure proper buy-in and
utilization.
• Organized a company retreat for select employees across
departments to brainstorm a rebranding of the company.
• In August of 2018 the CFO informed me that an immediate
downsizing and restructuring was needed. I devised a plan,
the method of selection to determine critical roles to the
operation, the budget objective for payroll, and the timeframe
of the layoffs as to minimize disruption to the operation.
Curated resources for the managers and personally prepared
Ann Arbor, MI
Bachelor of Arts:
Psychology
Florida Atlantic University
Boca Raton, FL
Certifications:
Human Resources Management
Sales Management
Digital Marketing
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HR DEPARTMENT STARTUP:
SERVICES, POLICIES, PRACTICES
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HR POLICY & PROCESS WRITING
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HR POLICY & PROCESS
IMPROVEMENT
RECOMMENDATIONS
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RECRUITMENT MANAGEMENT
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STAFFING AGENCY
COORDINATION
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WORKFORCE IMPROVEMENT
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JOB DESCRIPTION WRITING &
POSTING
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CANDIDATE SEARCHING
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IN-PERSON AND VIDEO
CONFERENCE INTERVIEWING
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ONBOARDING & OFFBOARDING
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DRAFTING AND ADMINISTERING
CONTRACTS
and accompanied them with the notifications to the
employees. I also compiled informational packages of
resources the employees could engage post layoff to assist
with unemployment along with providing written
recommendation letters for reemployment.
Additional Duties: Legal liaison as an internal point person to
coordinate legal matters with employees. In January of 2019 the
company decided to launch a lawsuit against its provider in which I
spearheaded the paralegal work to facilitate litigation counsel and
minimize expenses. The case was successfully settled in June of
2020.
Responsibilities:
• Bilingual correspondence and translation for the business
partners.
• Compiled the documentation for discovery
• Created and maintained the legal archive for trial
• Prepared counsel for depositions
• Reviewed motions
• Coordinated the Subject Matter Expert Report
• Drafted the settlement proposal, affidavits with counsel
supervision to minimize hours billed.
• Accompanied in the depositions and settlement conferences.
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EXIT INTERVIEW AND PROCESS
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COMPENSATION & BENEFITS
June 2014 – May 2018
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Human Resources Manager – e-Technologies Solutions, Corp.
Role Summary: Promoted to develop the HR department and fulfill a
broad range of HR functions to manage the entire employee life cycle
from recruiting to offboarding. Additionally plan internal events,
training series, and change management consultants.
Responsibilities:
• Recruited 30 employees and internally promoted 7. Achieved
a new-hire retention rate of 90%
• Played a key role in restructuring and refreshing the Mission,
Vision, Values, and Slogan to improve corporate culture and
organizational climate.
• Proposed vertical hierarchy to develop professional growth
opportunities and entry level positions.
• Designed job profiles to define ideal candidate characteristic,
position requirements, objectives, and functions to improve
recruitment and staff.
• Analyzed and designed job descriptions for existing positions
to improve clarity and effectiveness of roles and reducing
duplication of duties.
• Developed a selection process to fairly evaluate candidates
for each department.
• Designed onboarding program by developing a timeline to
execute trainings and readiness for the role.
ADMINISTRATION
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WAGE & SALARY MANAGEMENT
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PAYROLL ADMINISTRATION
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BUDGETING & FORECASTING
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RESTRUCTURING & DOWNSIZING
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TRAINING & DEVELOPMENT
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PERFORMANCE MANAGEMENT
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PROMOTION COORDINATION
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EMPLOYEE ENGAGEMENT
STRATEGIES
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EMPLOYEE RELATIONS
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EMPLOYEE FEEDBACK AND
RECOGNITION
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CONFLICT RESOLUTION
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ADMINISTERING DISCIPLINARY
PROCEDURES
ADVISING DEPARTMENT
MANAGERS
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HRIS MANAGEMENT
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HR AND EMPLOYEE
RECORDKEEPING
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CROSS-FUNCTIONAL
COLLABORATION
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PLANNING INTERNAL EVENTS
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ORGANIZATIONAL CLIMATE
MANAGEMENT
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ORGANIZATIONAL DESIGN
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VENDOR MANAGEMENT
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NEW BUSINESS OPPORTUNITIES
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FINANCIAL RECORDKEEPING
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BANK STATEMENT
RECONCILIATION
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CREDIT CARD RECONCILIATION
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Implemented work plans to promote a goal-oriented and result
driven culture. Which assisted in merit-based bonuses.
Organized quarterly strategy sessions with department heads
to evaluate and achieve overall company objectives
Collaborated with Finance to develop standard compensation
structures, merit pay salary increases, and merit-based
promotions.
Fostered constructive feedback channel by instituting
mandatory periodic supervisor – employee meetings
Implemented standardized disciplinary procedures ensuring
consistent and fair policy and process.
Created an internal spirit committee to plan special events,
festivities and charity drives to promote a sense of community
and altruism
Devised annual award ceremony and superlatives for standout employees.
Implemented Internships to create a talent pipeline for entrylevel positions.
Implemented HR check-ins with departments to analyze
areas of improvement in employee satisfaction, position,
supervisor, and work environment feedback
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RECEIVABLE
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DATA ENTRY
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CUSTOMER COMMUNCATION &
RELATIONS
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DEPOSITION PREPARATION
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DRAFTING LEGAL DOCUMENTS
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SETTLEMENT AND DEPPOSITION
PREPARATION
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REMOTE CONFERENCING
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BILINGUAL BUSINESS
CORRESPONDENCE WRITING
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CRISIS MANAGEMENT
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PROBLEM SOLVING
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RESEARCH
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COMPUTER SKILLS: INTUIT
PAYROLL, BAMBOO HR,
QUICKBOOKS ONLINE, MS OFFICE
April 2012 – June 2014
Business Development Coordinator – e-Technologies Solutions,
Corp.
Role Summary: Maintained and acquired vendor alliances fulfilling a
broad range of sales management functions including negotiating
contracts for product distribution, provide consistent bilingual
communication channel, develop, and coordinate product training
program, develop sales plan template, and create sales kits.
Coordinate sales forecasts, prices, trials, and proposals. Additionally
planned and organized annual sales meeting and attended trade-show
events. Assisted in recruiting, interviewing, onboarding, and
performance appraisals.
ACCOUNTS PAYABLE &
365
AWARDS
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EMPLOYEE OF THE YEAR
(ETECH – 2014)
