Stephanie Roberts | Freelancer Resume

S T E P H A N I E R O B E R T S + 4 4 7 9 7 0 1 3 4 5 6 1 EA and PA to high profile/HNWI’s – entrepreneurs/MD’s & CEO’s in music, resource & finance Bilingual – English & Greek Cypriot and beginner French Typing 50 WPM+, Excel 87%, Word 86%; PowerPoint 82% Mac proficient Full driving license and car Contract – Private PA & Housekeeper for CEO – London January 2017-‐July 2017 Working for a CEO remotely and from his luxury apartment in London Bridge my duties included; travel management, diary management, visa’s, cooking for him and his children and guests, research, interior design-‐responsible for sourcing textiles and furniture for his home as well as re-‐designing his roof top terrace. Contract – Researcher & Administrator on behalf of The Mayor of London Music Venue Trust London August 2016-‐December 2016 Responsible for event management, researching and documenting live music venues across London that are at risk of closure for a project initiated by The Mayor of London. Personal and Business PA to Entrepreneur Mayfair July 2015-‐July 2016 Planning, research and private and business PA/EA duties for an HNW entrepreneur investing in African mining, health, digital, art and fashion. The CEO travelled extensively with complex international trips needing to be arranged at the last minute for himself and his family. Being flexible and having the ability to manage varied and last minute requests was a must for this role. *Extensive diary management 24/7 *Office management *Securing all travel for individual, household and staff personnel-‐all aspects of travel including both commercial and private, accommodation, transfers, money/currency, visa’s, passports and VIP travel services, private jets/helicopters/private cars for international business and leisure travel *Liaising with accountants, managing bank accounts, moving money *Management of finance budgets, invoices, household shopping, maintenance, insurance, all personnel and staff issues, payroll *Personal point of contact and liaison on a daily basis of clients, including partners, children, extended family et al *Researching for business and private investments and opportunities/minute taking & reporting *Sourcing the best up and coming restaurants *Event organisation for business and family Temping -‐ Personal PA to Baroness & PA to Chief Marketing Office Top Shop March 2015-‐July 2015 Baroness Full personal PA duties based in clients’ home; blending with the personality of my employer was essential, regularly filling in when needed and bringing stability to her daily life. *Arranging public appearances in television and radio, first point of contact for all media, crew, beauticians etc. *Handling press and confidential matters *Overseeing household staff and liaising with contractors for home maintenance *Responsible for scheduling extremely busy calendars, both private and business *Securing travel arrangements *Handling correspondence and phone calls *Taking care of bills, insurance and other personal affairs Top shop Providing dedicated PA support to the CMO as well as ad-‐hoc support to the Digital Director in a fast paced, reactive fashion environment. Contract -‐ Private & Business PA/EA to CEO of International Security Service November 2014-‐ March 2015 Providing high level private and corporate EA support to CEO of an international property and security service provider that offers services to high profile individual and organisations including military forces, intelligence units and Hollywood celebrities. This role was extremely sensitive in nature and demanded the utmost discretion. Bringing calmness and efficiency to my employer was paramount to this role. I was also responsible for being first point of contact and support for his wife and 7 children. *Extensive Diary Management *Liaising with high profile individuals on a daily basis *Attending confidential meetings and extremely confidential follow up reports for the board and high level agencies *Lifestyle management including liaising with personal tailor and private personnel *Project management including full office re-‐design managing suppliers, traders and IT contractors *Property management *Luxury holiday bookings for CEO and entire family *General management of close family e.g. parking fines and travel Contract Private PA to HNWI Hertfordshire August 2013-‐November 2014 Private PA and support based in the family home. I was responsible for managing the household duties during a particularly sensitive time for the family. * Complex 24/7 diary management *Responsible for all travel itineraries both UK and worldwide *Lifestyle management /personal and household shopping of art and gifts *Managing all external contractors and suppliers *Events -‐ organising and managing private social events *Management of national and international properties. All areas of responsibility including finance budgets, maintenance, insurance, holiday-‐let management, interior decoration/ refurbishments *General domestic administration including payroll, purchasing and expenses Private & Business PA to MD & FD Gold Exploration Resource Company Mayfair March 2012-‐ August 2013 PA to the MD & FD of a Gold Exploration Company. Duties included being first point of contact for international clients. I became adept at managing my duties over different time zones. *Private PA to the MD *Full diary management *Liaising with VIP clients including President of Liberia and her staff at various locations *Project & Event Management *Board level meeting preparation of all materials *Social media management *Responsible for all aspects of travel including both commercial and private accommodation, transfers, currency, travel insurance, Visa’s *Full office management of a team of 8 *Welcoming visitors and attending events as an ambassador of the company *Marketing support including PR events, media relations and research PA to CEO/MD & Music Studio Manager London February 2009 – March 2012 A varied and enjoyable role in one of the largest studio groups in the UK and Europe. I managed relationship with extremely high profile musicians and heads of major labels ensuring all needs were met with discretion and diplomacy. *Full PA duties for MD/CEO including diary management *Coordination of complex management systems for all 21 studios across London and Europe including contractor visits, sign-‐offs and maintenance staff and ensuring contracts fulfilled Management of workplace guidelines, supplies and deliveries *Management of all staff necessary for studio sessions *Monthly visits to studios; reporting to MD on all aspects of the studios, including updates of building issues, trouble-‐shooting and the implementation of solutions *Main point of contact for stakeholders, internal and external contractors *Responsible for Sales and Marketing strategy Sales Manager & PA to MD Thomson Reuters London April 2000 -‐ September 2008 Managing three Telesales and support teams as well as full PA duties to MD this was a challenging role where I learnt varied skill sets including how to manage teams who had different goals, weaknesses and emotions and how to deal with that. I was also responsible for setting goals for my team, ensuring their full potential was realized, staff training, and evaluating and maintain office processes. *Diary management *Securing travel arrangements *Successful team management ensuring targets were achieved and exceeded *Developing and implementing process change *Interacting and developing positive relationships with key customers *Monitoring and managing attainment of team performances *Development and delivery of sales processes *Planning, mentoring, coaching and motivation of team Education Hertfordshire Nine GCSE’s including Math’s, English Lit, English Language St Albans College 2 x A’ Level equivalent Business Management Other Interests Over the last 8 years I have been renovating a house in France. I help organise live music events for the occasional up and coming band and I have a great interest in cinema. My culinary interests have led me to host dinner parties and accumulate knowledge of recipes from all over the world; I am particularly keen on preparing Asian and Middle Eastern cuisine. I volunteered as a Samaritan for nearly 3 years and am an accomplished holistic medicine practitioner.