Stephanie Osunkwo

Stephanie Osunkwo Canada. PROFILE Dynamic Product and Digital Marketing Professional with over 5 years of expertise in product management, brand strategy, and digital marketing. Proven success in driving customer engagement, delivering increases in campaign ROI, and launching products that achieved tremendous adoption within target markets. Adept at market research, cross-functional LINK: stephsnote.framer.website collaboration, and performance analysis. Passionate about storytelling and creating impactful customer experiences, and achieving strategic objectives. PROFESSIONAL EXPERIENCE Skills Product Management: Agile methodologies, product lifecycle management, PRDs. Digital Marketing: Social media strategy, campaign management, market research, Google Analytics. Copywriting & Technical Writing. Story Telling. Team leadership. T LS JIRA. HubSpot, Ads Manager. Creative Tools: Canva, Adobe InDesign, Illustrator, Filmora, CapCut. Microsoft Excel, Salesforce. SaaS tools. Snr. Tech Advisor | Transcom, North America June 2023 – Present Resolve 95%+ of iOS, macOS, and WatchOS issues on first contact, maintaining a 90%+ customer satisfaction rating. Log, prioritise, and escalate complex cases to engineering, collaborating for quick resolutions and product improvements. Mentor 10+ new advisors occasionally, boosting team performance by 15% and assisting peers with challenging customer issues. Deliver high-quality support across email, phone, and live chat, ensuring exceptional customer experience. Social Media Strategist & Communication Specialist | YOUID by YOUVERIFY June 2020 – November 2021 (Contract) Led a mobile app launch campaign that resulted in 5,000+ downloads within a month. Increased social media engagement by 45% through tailored content strategies and influencer partnerships. Responded to customer inquiries promptly, maintaining a G8% response rate across platforms. Product & Social Media Manager | Digital Medium Africa January 2018 – March 2020 Directed product development for 5+ brands, achieving an 80% adoption rate among target users within six months. Analysed market trends to create product strategies that boosted revenue by 30% year over year. Led cross-functional teams of 6+ members, achieving on-time delivery for 90% of projects. Enhanced product features through user feedback, increasing customer satisfaction by 20%. Volunteer & Academic Experience/Personal Projects Email & Marketing Lead for the Young Adults of RCCG Potter’s House Church, Kitchener (2024/to date). Overseeing email communications and digital marketing efforts to promote church programs, strengthen community engagement, and support outreach initiatives. Created an Integrated Marketing Plan and samples for proposed ideas, Mock-up App Idea, Events and Developmental Ideas for the City of Kitchener to achieve a 20% increase in foot traffic. Content Creator & Graphics Designing, Soroptimist Toronto (2023 – 2024): Boosted event attendance C participation by 10% through strategic digital campaigns Elections Assistant, Elections Ontario (2022): Assisted over 1,000voters during the election process. Photographer & Donor, Lanky Kwame Bruce Foundation (2020 – 2021): Documented and supported charity events, raising various kinds of donations. Team Lead| CozyCove (SaaS Student Housing Platform – Prototype) Led the concept, user research, and PRD development for a SaaS student housing platform—defining user stories, prioritising features like secure payments and AI roommate matching, and shaping the product roadmap. EDUCATION Post Graduate Degree: Strategic Marketing Communications, Conestoga College, Kitchener, Ontario Bachelor of Arts: Mass Communication, Abia State University, Abia, Nigeria AWARDS & RECOGNITION Dream Chaser Award: Academic Excellence, Conestoga College (2023) Selected Writer, Portrait of My Soul Prose Competition (2021) Best Student Intern, MITV Lagos, Nigeria (Media News Company. 2014, 2015) CERTIFICATIONS Certified ScrumMaster (CSM) – Scrum Alliance Product Management – Brain Station Social Media & Data Analytics Digital Marketing Certification – Digital Medium Africa Microsoft AI Product Manager Microsoft Azure (AZ-900)