Stephanie Non
CUSTOMER SUPPORT EXPERT;
CREATIVE VIRTUAL ASSISTANT
WORK EXPERIENCE
LOYALTY & RETENTION SPECIALIST
Telus International Philippines | Mar 2019 - Aug 2020
EXECUTIVE
SUMMARY
I am a skilled Customer Service
Representative who's been
equipped through rich experience
assisting clients of various
International Telecommunications
companies in North America.
I have an eye for Arts and Design
and I am a trained Virtual
Assistant.
SKILLS AND
EXPERTISE
Excellent in communication skills:
Verbal and Written
Great customer service skills:
Phone and Email
Expert in Microsoft Office Apps,
Google Apps and Calendar
Management
Trained for an effective Internet
Research
Experienced in graphic design
programs such as Photoshop,
Canva and Adobe Spark
Able to manage WordPress
Efficient in Data Entry and
Transcription
CONTACT ME AT:
https://talent.hubstaff.com/
profiles/stephanie-non
-live:10artsy
Stephanie Non
Ensures that customers stay with the company despite a
very tempting offer from a different provider
Responsible for making the customer feel valued for their
loyalty with the business
Takes care of complicated situation caused by
uncontrollable situations and/or miscommunication with
other departments involved
CUSTOMER SUPPORT REPRESENTATIVE
Telus International Philippines | Feb 2017 - Feb 2019
Assists customers with billing inquiries, billing discrepancies,
account changes requests
Processes service installations and upgrades for Home
Services : Phone, Internet, Television
Assists technicians for customer's onsite requests, installation
confirmation and order inquires
TECHNICAL SUPPORT REPRESENTATIVE
[24]7.ai Philippines | May 2016 - Jan 2017
CUSTOMER CARE ASSISTANT
Xerox Business Philippines | Mar 2015 - May 2016
TECHNICAL SUPPORT REPRESENTATIVE
Convergys | Aug 2014 - Jan 2015
EDUCATIONAL BACKGROUND
UNIVERSITY OF SANTO TOMAS
BS Architecture | June 2010 - April 2014
Full Scholar, Megaworld Corporation
MANGGAHAN HIGH SCHOOL
Secondary Education | 2006 - 2010
DULONG BAYAN ELEMENTARY SCHOOL
Grade School | 2000 - 2006
Salutatorian
