Stephanie Ngozi Nzete

I am a customer Service Executive with experience in Virtual assistance and sales support. I am a seasoned professional with a combined work experience of fifteen years. My diverse skill set in customer service, sales support, and virtual assistance has prepared me to be a valuable asset to your team.

As a customer service executive, I have a proven track record of delivering exceptional customer experiences through effective communication and problem-solving skills. I have a deep understanding of various customer service channels such as phone calls, emails, chat sessions, social media, and messaging platforms. I am proficient in using customer relationship management (CRM) software to track customer interactions and provide personalized solutions. I am committed to resolving customer issues in a timely and efficient manner while ensuring that their needs are met with the utmost care and attention to detail. My experience in this role has taught me the importance of active listening, empathy, and the ability to think on my feet to provide creative solutions to complex problems.

In addition to my customer service experience, I have also gained extensive sales support and virtual assistant skills. I am proficient in using various software tools such as Microsoft Office Suite, Google Workspace, and Salesforce to provide administrative and technical support to sales teams. I have experience in lead generation, data entry, and report preparation, and am comfortable working in a fast-paced, dynamic environment. My sales support and virtual assistant roles have also taught me the importance of attention to detail, accuracy, and the ability to work collaboratively with sales teams to achieve common goals.

As a quick learner and adaptable individual, I am confident that I can easily learn and adapt to new technologies and processes. I am also a team player and enjoy working in a collaborative environment where I can contribute my skills and knowledge to achieve common goals. I am committed to continuous learning and professional development, and am always seeking out opportunities to expand my skillset and knowledge base.

My fifteen years of combined work experience in customer service, sales support, and virtual assistance have equipped me with a unique set of skills that I believe will be a valuable asset to your team. I am confident that my experience and skills will enable me to excel in this role and contribute positively to your organization's success.