STEPHANIE M. NAVARRO
Licensed Professional Teacher / Virtual Assistant
Phone:- | Email:-Zone 6, Triangulo Diversion Rd., Naga City, Philippines 4404
LinkedIn: https://www.linkedin.com/in/stephanie-navarro-4a-/
SUMMARY
To secure a Virtual Assistant position where I can apply my organizational, administrative, and communication
skills to streamline operations, support business growth, and contribute to the overall success of the organization.
WORK EXPERIENCE Senior High School Teacher - Archangel Saint Michael Academy
AUG 2023- MARCH 2025
Taught Physical Education, Oral Communication, and Research I & II, and Contemporary arts for grades
11-12.
Prepared lesson plans aligned with the senior high school curriculum
Maintained academic records and computed grades using Google Workspace
APRIL -2024
Keehive BPO Solutions - Credit Repair
Handle inbound and outbound calls to assist clients with credit repair inquiries and updates.
Review and analyze credit reports to identify inaccurate, outdated, or unverifiable information.
Maintain accurate client records in CRM systems.
AUGUST -2024
Keehive BPO Solutions - Healthcare Account
Assist policyholders with inquiries regarding coverage, benefits, premiums, and claims.
Verify member eligibility and benefits in internal systems.
Handle claims inquiries, investigate issues, and provide timely resolutions.
Educate customers on policy terms, coverage details, and payment procedures.
Coordinate with underwriters, claims adjusters, and other internal departments to address customer
needs.
NOVEMBER -2024
Real Estate - Cold Caller (WFH) UK Timezone
Conduct outbound calls to prospective buyers, sellers, and investors to generate leads.
Qualify leads based on interest, property needs, and financial readiness.
Set and confirm appointments for real estate agents and brokers.
Maintain accurate records of calls, leads, and follow-ups in CRM systems.
Build rapport with potential clients to establish trust and encourage engagement.
Back Office Clinic Virtual Assistant - US Account (WFH)
Handle administrative tasks such as patient data entry, record updates, and file management in EHR systems.
Process medical billing, claims, and insurance verification.
Coordinate with healthcare providers to ensure accurate documentation of patient encounters.
Manage appointment calendars, confirmations, and follow-up reminders.
2024
Socia Media Management - US Account (WFH)
Create, schedule, and publish content across various social media platforms.
Monitor engagement, respond to comments/messages, and foster community interaction.
Administrative & Sales Development Assistant - Relaytask BPO Outsourcing
-
Provide administrative support including calendar management, email handling, and document
preparation.
Conduct lead generation and prospect research to identify potential clients.
Manage CRM data entry, updates, and reporting to ensure accurate sales tracking.
Schedule and confirm appointments for the sales team with qualified leads.
Draft, format, and send proposals, contracts, and follow-up communications.
EDUCATION
Elementary
Tertiary
Bombon Central School
Academic Awardee I-
Secondary
Our Lady of La Porteria Academy Junior High
School |-
Senior High School
University of Nueva Caceres
General Academic Strand-
Academic Awardee
SKILLS / EXPERTISE
Administrative Support
CRM Management
Data Entry
Customer Service
Microsoft / Google Office Suite
Bicol State College of Applied Sciences and Technology BSESS FSM
Academic Awardee-
Tertiary
Bicol State College of Applied Sciences and Technology
Methods of Teaching LPT,
MAPEH | 2024 Passer
CERTIFICATIONS
Healthcare Support
Insurance Processing
Real Estate Support
Credit Repair Assistance
Social Media Management
TEFL Certification - 120 Hours
Licensed Professional Teacher September
2024
