Ikegbunam Stephanie
Management professional with related experience and drive to continuously improve operations and achieve maximum results. Detail- oriented, proactive nature and confident decision-making abilities combined with great people skills and problem-solving abilities.
Experience
Product/ Project Manager, Oct 2022 - Present
Hotels.ng- Lagos, Nigeria
Collaborated with several Product Designers, Developers, Business Analysts and Product/ Project Managers to build an Api picture miner web-app called Discripto.
Prepared a road map of progress
Distributed tasks to each team member and set deadlines for each task
Organized and co-ordinated virtual meetings and daily reports on tasks distributed
Conducted weekly training
Screening Officer, Oct 2022 - Jan 2023
AMG Security- Piccadilly business center, England.
Screened information as directed by the officers and general employees according to BS- under British Standards.
Customer care representative, Sep 2022 - Jan 2023
Kal-Master/ AMG- Lagos, Nigeria
Handled inquiries from clients from International and local clients.
Guest Relation Officer/ F&B Supervisor, Sep 2021 - June 2022
De Phantom Continental Hotel- Lagos, Nigeria
Conducted daily quality assurance checks on all clients’ amenities
Conducted daily checks in the restaurant
Supervised the communication channel between staff and guests
Handled guest complaints and provided sustainable solutions.
Brand Manager, Jan 2019 - Apr 2022
Frodd Brand Logistics- Lagos, Nigeria.
Ensured on-time delivery of packages
Handling supervision of finances, as well as the vehicles in use.
Handling Queries, complaints, issues from clients, and riders.
Projects
DISCRIPTO Hotels.ng 2022
API based picture miner web-app
CONTACT--
Skills
Microsoft Office Suite
Time management
Performance evaluations
Onboarding new staff
Excellent written and oral ommunication
Project Management
EDUCATION
OND-
Yaba College of Technology
Certifications
Lagos State Employability Project 2019
Project/ Product Manager
Hotels.ng
Professional vetting & screening officer 2022
ACT Security training
