Stephanie Lucas

EXPERIENCE April 2022 - Present Travel And Loyalty Consultant AMEX GBT, Etobicoke, ON • Consistently provided service excellence within inbound call servicing. • Recognized for Customer Service Excellence Spotlight for customer compliments every month since starting. • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible. Met deadlines while maintaining high-quality deliverables. ARTIST • • • CONTACT • Responded quickly to meet customer needs and resolve problems. - • - Participated in ongoing training to enhance own job skills and knowledge. • Adhered to quality and service standards to support operational goals. • • Troubleshot minor problems and reported larger technical issues. Stephanie Lucas MANAGER -CUSTOMER SERVICE - ARTIST - MAKEUP Etobicoke, ON M8V 4B2 CAREER OBJECTIVE Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers and customers. I can be relied upon to help your company achieve its goals. Provided efficient and courteous service to customers at all times. Provided product information and resolved concerns to assist customers. Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives. March 2020 - April 2021 Store Manager Starbucks , Toronto, ON • Interviewed and hired prospective employees according to team needs. • Addressed employee issues, performed corrective actions when necessary. • • • • • Implemented loss prevention strategies, alleviating shrink. • Tracked store inventory and ordered new products to prevent shortages. • Solved problems and resolved conflicts for team members and customers. • Reviewed financial statements, sales or activity reports, and other performance data to measure productivity. • • Prepared staff work schedules and assigned specific duties. Arranged store cleanings during periods of low customer traffic. Set sales targets for team leads and employees to follow. Distributed training materials and programs to staff members. Analyzed sales numbers and performance metrics to locate deficits and implement process improvements. Demonstrated and supported continuous improvement and growth mindset. • Managed movement of goods to ensure efficiency, effectiveness and sustainability of operations. February 2017 - February 2020 Asst. Service Experience Manager Nordstrom Toronto Flagship and Nordstrom Rack Flagship , Toronto, ON • • Assisted with new hire orientation and employee training. • Developed departmental objectives, responsibilities, expectectations, procedures and strategies. • • Provided efficient and courteous service to customers at all times. • • Performed general maintenance and repair. • Successfully managed high volume client facing interactions and established strong rapport with custome/ head office/security/external business partners/all departments and employees. • Monitored service capabilities and responsibilities and collaborated cross functionally to ensure all needs were met and resolved. Conducted staff meetings to relay general information or to address specific topics. Participated in ongoing training to enhance own job skills and knowledge. Adhered to quality and service standards to support operational goals. August 2016 - February 2017 Beauty Manager - Bobbi Brown Nordstrom Toronto Flagship and Nordstrom Rack Flagship , Toronto, ON • Implemented best practice standards for sales, resulting in substantial loyalty and repeat shoppers. • Applied comprehensive understanding of product knowledge in high volume store and department. • Provided leadership through vision, direction, development& maintenance of multiple employees/high priority part partnerships between company and buyers, direct vendors and vendor partners. • Positioned as go-to person, troubleshooting complex software and training tools consistently and promptly. • • teach & sell techniques with consistent follow up to ensure loyalty • Modeled exceptional customer service ensured associates understood direct link of revenue growth to customer loyalty through cultivation techniques. • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible. • • Developed training modules and documentation to train staff. Provided clear and timely volume data required for goal setting and buying/product allocation. Developed and implemented appropriate plans to enhance sales. July 2007 - August 2016 Asst. Beauty Boutique Manager Shoppers Drug Mart Brookfield Place, Toronto, ON • Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement. • Modeled exceptional customer service and encouraged consistent customer loyalty through new software tools. • Managed and monitored vendor relationships presenting results through successes/opportunities. • Collaborated with management to identify and prioritize new concepts for events, merchandising and new launches. • • Monitored social media and online sources for industry trends. • Consistent product knowledge and continuous self /team development. Demonstrated proficiency in customer loyalty and sales performance. Makeup Artist And Esthetics Specialist Clarins Canada, Toronto, ON Asst. Beauty Boutique Manager Shoppers Drug Mart Queens Quay, Toronto, ON Head Hostess/ Lead Jack Astors , Toronto, ON Office Temp Teletoon , Toronto, ON Reception And Patient Intake Laurier Optical, Ottawa, ON Beauty Boutique Expert Shoppers Drug Mart, Ottawa, ON Watch And Jewelry Repair Specialist Sears Watch and Jewelry Repair, Ottawa, ON Sales (Corporate / Retail)-Framer-Copywriter Artmode Gallery, Ottawa, ON EDUCATION High School Diploma Sir Robert Borden Highschool, Ottawa, ON Bachelor Of Fine Art In Drawing and Painting / Art Director Ocad University, Toronto, ON SKILLS • • • • • • • • • • • • Managerial Experience / Natural Leader Conflict Resolution - Problem Solving Creative Merchandising Client Networking Retail / sales experience Mastery in Customer Service Detail oriented Business Operations Clientele Relationship Development Loyalty Programs Coaching/ Training/ Team Building Onbording