Stephanie Janine Baliton

STEPHANIE JANINE C. BALITON VIRTUAL ASSISTANT PROFESSIONAL EXPERIENCE (- stephaniejaninebaliton @gmail.com www.facebook.com/stepha niejimenezcamiing Baguio City, PHL 2600 I am virtual assistant with years of experience as a Leads Manager and Customer Service Representative and recently had an extensive training as an Executive Assistant and as a Bookkeeper. I helped entrepreneurs manage their business such as handling emails, answering to queries, making inbound and outbound calls, data entry, and doing bookkeeping while they manage their personal life. WORK EXPERIENCE REAL ESTATE VA February 7, 1993 RedwoodHundreds April 2023 - May 2023 live:stephaniejanine.jimenez cami Engaging in both inbound and outbound calls, profiling leads generated by our cold callers. Another responsibility is to run comparables for the properties sent by the cold callers. Setting a meeting for the team either at the beginning of the shift for any announcements or before the shift ends to talk about the appointments sent from FSBO, Circle Prospecting, Seller and Buyer lists. SKILLS Customer Service Lead Management Data Entry Cold Calling Appointment Setting Travel Management Email Management Calendar Management Bookkeeping (QuickBooks) TOOLS USED BEFORE CRM: Podio, REIReply, ZOHO, GoHighLevel, Brivity CRM, FollowUp Boss, Calltools, Batch Leads, Batch Dialer Dialer: Ring Central, smrtPhone, Callrail Communications: Skype, Zoom, GMeet, Slack, Pumble, Discord, Viber, Whatsapp Others: MS Office GSuite Quickbooks Project Management: Monday.com Trello EDUCATION Kings College of the Philippines Bachelor of Secondary Education major in English (undergraduate) LEADS MANAGER RESource Atlanta June 2020-Dec 2020/March 2022-March 2023 Primary duties includes outbound and inbound calling, SMS, email communication, coordination, and scheduling real estate buying and selling opportunities. Oahu Home Buyers March 2021-March 2022 Responsible for converting leads to motivated seller leads. Contacting new leads and nurturing new seller leads by providing regular communication and follow-ups. Mining prospect leads from the foreclosure, probate, and distress properties report. CUSTOMER SERVICE REPRESENTATIVE Convergys - eBay Sept 2017- Feb 2018 Assisted customers, both buyers and sellers, with any issues regarding their listings, keep track of their transactions, mediate between sellers and buyers, and also with their billing history related to eBay. Results Companies - SiriusXM Oct 2015-April 2017 Troubleshooting, sales, and billing. Upselling and calling prospect clients to avail an equipment with a discounted subscription. SITEL - Los Angeles Times March 2013-Oct 2015 Handled multiple complaints Billing and retention.