Stephanie Iroghama

Stephanie Iroghama VIRTUAL ASSISTANT CONTACT PROFILE --35 Gaborone street, Wuse Zone 2, Abuja EDUCATION Masters of Science in Public Health University of South Wales, UK Completed in April, 2021 Bachelor of Pharmacy Experienced virtual assistant with over three years proven success in delivering exceptional customer experiences. Skilled in managing high volume email inboxes, scheduling appointments, data entry and social media management. Expert in managing client interactions with professionalism, empathy and a touch of fun, ensuring clients feel valued and heard. Adept at using scheduling software, handling call transfers and building strong relationships with diverse clientele. Committed to providing exceptional customer service, building teamwork and creating positive interactions in every customer engagement. Central University, Ghana Completed in July, 2017 WORK EXPERIENCE Virtual Assistant SKILLS Techniques - Project management, calendar management, customer service, administrative customer relations, support, bookkeeping and ability to multitask. Communication - Report writing, meeting minutes and Interpersonal skills. Software - Slack, Asana, Calendly, Notion, Microsoft Office Suite, Google Workspace, HubSpot , Slack and Zoom Typing speed - 50 WPM ZHCAI Provide customer service support to over 300 clients, resulting in a 95% satisfaction rate and 10% increase in customer retention. Manage client inquiries and provide personalised service to clients across various industries. Coordinate and schedule over 40 meetings and appointments weekly, ensuring all parties were informed and prepared for each meeting. Performed research and compiled date for a project that resulted in a 20% increase in social media engagement. Maintain a consistent record of quality interaction, meeting performance targets, and exceeding client expectations. Sales Representative Zenith Medical and Kidney Center, Abuja CERTIFICATIONS Virtual Assistant Fundamentals | Alison Customer Service Fundamentals | Coursera ACCOLADES Dec 2023 | Zenith Medical and Kidney Center, Abuja The Best Staff (Administrative) Feb 2024 to Date March 2021 to Dec 2023 Managed inbound and outbound calls to set consultation appointments Consistently exceeded monthly appointment setting targets, contributing to the team’s overall performance. Built trust and rapport with customers through active listening and tailored communication strategies. Assisted patients with administrative tasks, appointment scheduling, and customer relationship management. Demonstrated a high level of professionalism and attention to detail in all patient interactions. Achieved a customer retention rate of 95% through proactive problem-solving and relationship-building