Stephanie Hankins

Stephanie Hankins Email:- Phone: - Permanent Address: Brunswick, OH EDUCATION: Bachelor of Fine Arts in Creative Writing with a minor in Marketing Bowling Green State University Bowling Green, OH; 2017 EXPERIENCE: Post-Closing Reviewer, title insurance agency March 2021-Present Old Republic Title Insurance Company, Akron, OH Review residential property documents and submit to counties around the country for recording Update and track documents through company system from start to finish of post-closing process Contact internal and external teams for quick and accurate corrections to documents Schedule notary signings with borrowers based on internal and county rejections Product Content Group Lead, online retailer July 2018-March 2021 Areatrend, North Canton, OH Develop and maintain internal processes Develop and maintain technical documents outlining old and new processes as they evolve Maintain constant situational and overall awareness for business improvements Develop and maintain daily employee efficiency reports Built a workbook to simplify the ecommerce onboarding process based on product category Manage, implement, and instruct employees on content creation Develop listing content for external and internal vendors Manage and facilitate the creation of marketing content for internal and external venues Edit and update existing and newly designed marketing content Manage and maintain external facing sales and marketing channels Content Writer, insurance company August 2017-July 2018 IU Insurance Group, Brunswick OH Implemented marketing rebrand for entire web presence Assessed website to enhance clarity and customer experience Revitalized content to drive customer contact with agents SKILLS: 2.5 years of management leading a team of 14 Including: editors, writers, photographers, and graphic designers 9 years of experience editing, copyediting, and proofreading Project management involving internal and external teams Research product information and channel specializations Revamped technical and verbiage parameters of documents Correspond with external companies on listing enhancements Technical skills include: InDesign Microsoft WordMicrosoft Excel Microsoft PublisherMicrosoft PowerPointMicrosoft Outlook WordPressAdobe Acrobat