Stephanie Gentapanan Laison

STEPHANIE LAISON G E N E R A L V I R T U A L A S S I S T A N T CONTACT --Rodriguez Rizal, Philippines Idyllictheblog PROFESSIONAL PROFILE An independent and self-motivated team member who demonstrates strong organizational skills, flexibility, promptitude, good communication skills, and computer competencies. WORK EXPERIENCE SITEL PHILIPPINES SOFT SKILLS Customer Support Administrative Support Customer Engagement Video and Photo Editing Web Developing TECHNICAL SKILLS Canva Microsoft Office 365 G Suite Filmora Calendly Wix Mobile-First CUSTOMER SERVICE REPRESENTATIVE OCT 2019 - DEC 2019 Assist customer with their concern regarding the service, account management and upsell products and services. TELEPERFORMANCE PHILIPPINES TECHNICAL SUPPORT REPRESENTATIVE JAN 2021 - JULY 2021 Assist customer with their technical and basic billing, and account concern. QUANTRICS ENTERPRISES CUSTOMER SERVICE REPRESENTATIVE/TECHNICAL SUPPORT REPRESENTATIVE/ SALES REPRESENTATIVE MARCH 2022 - JUNE 2022 Assist customers with their technical and basic billing, and account concerns. Uncover customer needs and upsell/sell products and services. ACHIEVEMENT AND PORTFOLIO Top 1 Agent - 2021 EDUCATION Top 1 Nesting Agent for ATT TV Wave 4.2 with OWS of BS Secondary Education Major in Social Studies 145.32% Top 1 Agent with Lowest Repeat Performance for ATT TV UNIVERSITY OF RIZAL SYSTEM (RODRIGUEZ CAMPUS) Wave 4.2 with 27.42% 2020 - 2022 Portfolio Website: Idyllic