Stephanie Gabriela Prado

Worked for 3 years in the Quality Assurance, Performance Improvement (QAPI) department at Delmont Medical Care, a leading provider of healthcare services. Served as a Patient Care Coordinator in the medication management team, playing a key role in ensuring optimal pharmaceutical care for patients.

Facilitated communication between patients, care providers, and retail/mail-order pharmacies to ensure timely, accurate filling of prescriptions. Assisted patients with affordability issues, prescription transfers, refill requests, and medication questions.

Scheduled appointments for 150+ patients per week across 20+ medical specialties, including routine check-ups, urgent consultations, and specialized tests. Leveraged strong attention to detail and time management abilities to schedule appointments tailored to patients’ unique medical needs and availability.

Led monthly and quarterly quality audits to assess effectiveness of internal prescription fulfillment processes. Identified areas for improvement, devised updated protocols, and oversaw implementation of new initiatives to enhance patient medication adherence.

Built and maintained collaborative relationships with third party prescription benefits managers and pharmacies through proactive outreach and transparent communication. Developed reputation as a reliable and strategic partner focused on improving quality of care.