Stephanie Ewelu

close such deals across verticals in financial services Stephanie Ewelu ​ Ensure projects are successfully delivered in a timely manner and within cost and scope. Operations Data Manager | Product Innovation Advisor ​ EXPERIENCE Build maintain and leverage Strong relationships with business decision makers within each customer to leverage adoption of our service Access Bank Plc, Lagos — Operations Data Manager/ Product Innovation Advisor NOVEMBER 2019- PRESENT ​ Represent the technical ‘’Voice of the Customer’’ to inform and document business-value driven customer success data on the usage of our products and channels. ​ ​ Experience using and managing CRM and other third EDUCATION Access Bank School of Banking Excellence, Lagos Graduate Trainee MAY 2019 -NOVEMBER 2019 University of Benin — B.Sc Education Agriculture -party tools to enter data in a bid to solving customer’s complaint. SEPTEMBER 2012 - JULY 2016 Maintain a deep understanding of the use of Upper Division. (C.G.PA 4.3 out of 5.0) Graduated with Second Class (Honors) excel for financial reconciliations of numerical values from transactions across various banking channels. ​ Fixing and escalating bugs encountered across our channels by our customers to the relevant IT team for resolution. ​ Operates as the lead point of contact for SKILLS ​ Machine Learning Algorithms ​ Business Requirement matters specific to customers while handling and resolving their complaint. ​ Manage functional team to drive the implementation and deployment of completed product innovation designs as a member of the bank’s Innovation Advisory Council. ​ Discuss the scope, methodology and architecture of the innovative product design ​ Drives discovery in complex problem spaces and translates into creative solutions and iterative product maps. Versa Research, Lagos —Data Analyst/ Business Development Executive Documentation ​ Pre-processing of structured and unstructured data ​ Product Management ​ Data analysis ​ Product Management ​ Design thinking ​ Product Design ​ Process Automation ​ Solution Architecture JANUARY 2019 - MAY 2019 ​ Converting both quantitative and qualitative research into winning proposals. ​ Conducting full-service implementation of research projects: from design to collection to analysis to reporting. ​ Generate new enterprise deals and CERTIFICATIONS Passed Software Development and Information Systems Exam in British Computer Society – December 2021 Associate of the Chartered Institute of Bankers (ACIB) - CIBN, November 2020. Enterprise Design Thinking Practitioner - IBM, July 2020. International Cybersecurity Institute May 2020 Business Analysis certification (In View)- Simplilearn Network Security Specialist- Fortinet, January ,2021. TRAINING ● ● Fortinet’s Network Security Training- May2020 Udacity/Access Bank Data Analysis – February 2022 PROJECTS Digital Survey, I-Report & Digital Mystery Shopping Automation Survey & Natural Processing Language Worked as a team lead in the Access Bank Internal Hackathon Project that delivered the Digital Survey, I-Report and Digital Mystery Shopping solution. The solution is a platform for a post-transaction survey pop-up/prompt for customers to input their complaint/challenges immediately they transact across channels; support Natural Language processing. IT SKILLS ✔ Design Thinking ✔ Microsoft Office ✔ Software Development Life cycle (SDLC) ✔ User Interface ✔ Cloud Computing ✔ Business Analysis ✔ Product Roadmap ✔ Figma