Stephanie Ewelu
$5/hr
As a content writer in technology & market research, I have a knack for creating compelling content.
close such deals across verticals in
financial services
Stephanie Ewelu
Ensure projects are successfully
delivered in a timely manner and within
cost and scope.
Operations Data Manager | Product Innovation Advisor
EXPERIENCE
Build maintain and leverage Strong
relationships with business decision
makers within each customer to leverage
adoption of our service
Access Bank Plc, Lagos — Operations Data Manager/
Product Innovation Advisor
NOVEMBER 2019- PRESENT
Represent the technical ‘’Voice of the Customer’’ to
inform and document business-value driven
customer success data on the usage of our products
and channels.
Experience using and managing CRM and other third
EDUCATION
Access Bank School of Banking
Excellence, Lagos Graduate Trainee
MAY 2019 -NOVEMBER 2019
University of Benin — B.Sc Education Agriculture
-party tools to enter data in a bid to solving
customer’s complaint.
SEPTEMBER 2012 - JULY 2016
Maintain a deep understanding of the use of
Upper Division. (C.G.PA 4.3 out of 5.0)
Graduated with Second Class (Honors)
excel for financial reconciliations of numerical
values from transactions across various
banking channels.
Fixing and escalating bugs encountered across our
channels by our customers to the relevant IT team
for resolution.
Operates as the lead point of contact for
SKILLS
Machine Learning Algorithms
Business Requirement
matters specific to customers while handling
and resolving their complaint.
Manage functional team to drive the
implementation and deployment of
completed product innovation designs as a
member of the bank’s Innovation Advisory
Council.
Discuss the scope, methodology and
architecture of the innovative product
design
Drives discovery in complex problem spaces and
translates into creative solutions and iterative
product maps.
Versa Research, Lagos —Data Analyst/ Business
Development Executive
Documentation
Pre-processing of structured
and unstructured data
Product Management
Data analysis
Product Management
Design thinking
Product Design
Process Automation
Solution Architecture
JANUARY 2019 - MAY 2019
Converting both quantitative and
qualitative research into winning
proposals.
Conducting full-service implementation
of research projects: from design to
collection to analysis to reporting.
Generate new enterprise deals and
CERTIFICATIONS
Passed Software Development and
Information Systems Exam in British
Computer Society – December 2021
Associate of the Chartered Institute of
Bankers (ACIB) - CIBN, November 2020.
Enterprise Design Thinking Practitioner
- IBM, July 2020.
International Cybersecurity Institute May 2020
Business Analysis certification (In
View)- Simplilearn
Network Security Specialist- Fortinet, January
,2021.
TRAINING
●
●
Fortinet’s Network Security
Training- May2020
Udacity/Access Bank
Data Analysis – February 2022
PROJECTS
Digital Survey, I-Report & Digital Mystery Shopping Automation Survey & Natural Processing Language
Worked as a team lead in the Access Bank Internal Hackathon
Project that delivered the Digital Survey, I-Report and Digital
Mystery Shopping solution. The solution is a platform for a
post-transaction survey pop-up/prompt for customers to input
their complaint/challenges immediately they transact across
channels; support Natural Language processing.
IT SKILLS
✔ Design Thinking
✔ Microsoft Office
✔ Software Development Life cycle
(SDLC)
✔ User Interface
✔ Cloud Computing
✔ Business Analysis
✔ Product Roadmap
✔ Figma
