Stephanie Dawn Sarroca Arellano
Qualifications
Goal-oriented and trained to work under pressure
Able to perform multi-tasking
Fluent in speaking and writing in the English and Filipino language
With 10 years worth of Customer Service experience
With 7 years of experience in Supervisory / Managerial post
Area of expertise are Customer Service and People Handling
Experience
Customer Support Representative
April 2020 – Present
Clever Programmer
Remote - LA, California, USA
Resource Coordinator (Cardinal Path)
April 2019 – Present
EMAPTA Versatile Inc.
Pilando Center, Magsaysay Avenue, Baguio City
Operations Support Manager
March 2018 – March 2019
UTalk Philippines
First Road Quezon Hill , Baguio City / Abanao Square , Baguio City
Teacher Support / Workforce Manager
November 2016 – March 2018
UTalk Philippines
First Road Quezon Hill , Baguio City
Duty Manager / Front Office Manager Trainee
May 2016 – November 2016
Azalea Hotels and Residences Baguio
Leonard Wood Loop, Baguio City
Duty Manager
September 2015 – April 2016
Azalea Hotels and Residences Baguio
Leonard Wood Loop, Baguio City
Duty Manager
May 2014 – September 2015
Summit Hotel Magnolia - Robinsons Land Corporation
New Manila, Quezon City
Guest Services Supervisor
November 2012 – March 2014
SMX Convention Center Manila
MOA Complex, Pasay City
Team Leader (Booking Team – Customer Service Process)
September 2011 – September 2012
Maersk Global Service Centres (Phils.) Ltd.
Emerald Ortigas, Pasig City
E-booking Associate (Booking Team – Customer Service Process)
February 2010 – August 2011
Maersk Global Service Centres (Phils.) Ltd.
Emerald Ortigas, Pasig City
Online English Teacher (Part-time)
November 2009 – January 2010
Amigo English
Fairview, Quezon City
Online English Teacher (Full-time)
July 2009 – January 2010
HS English Academy
Maginhawa Street, UP Village Quezon City
Education
2005 – 2009 Trinity University of Asia E. Rodriguez Sr. Avenue, Quezon City
Bachelor of Science Major in Tourism
2001 - 2005 Holy Family School U.P. Village, Quezon City
High School
Member of the Science and Media Watch Club
Loyalty Awardee
1995 - 2001 Holy Family School U.P. Village, Quezon City
Grade School
Personal
Profile
Date of Birth: November 2, 1988 Citizenship: Filipino
Place of Birth: Quezon City Religion: Catholic
Civil Status: Single
Age: 30
