Stephanie Cozzette

STEPHANIE COZZETTE - 02.2016 02.2016 - 04.2013 Game Master/MC/Actor, Casa Loma Escape Game Series SECRET CITY ADVENTURES • Welcomed guests and oversaw sign-in procedures across three games onsite • Fulfilled character roles according to script, including the setting up and striking of a game • Supervised and advised players in game play, ensuring players’ safety and timeliness • Responded in a helpful and friendly manner to any guest concerns or questions, including those that do not necessarily fall within my realm of responsibility • Proactively provided solutions and workarounds for immediate issues Digital Marketing Manager ZEITDICE • Aligned all social media platforms to deliver consistent, powerful messaging, including Facebook, Twitter, Instagram, LinkedIn, Google+, Pinterest, Vine • Built and implemented a social media strategy with missions, goals, tactics and metrics to achieve and support sales goals • Built, streamlined, and maintained editorial and social media calendar, including writing newsletters, website updates, video and image content • Regularly reviewed and responded to user-generated comments and posts in a positive and timely Programs & Logistics Coordinator, CFC Media Lab Canadian Film Centre • Associate Producer of the inaugural Buffer Festival Industry Day; designed and programmed the schedule, recruited and managed high-profile speakers • Project Manager of IDEABOOST Launch Pad event; effectively created and managed timelines and workflow processes for a high-profile event for 250 stakeholders • Delivered exceptional customer service as the first point of contact for talent and stakeholders, executing an effective high touch customer service strategy • Coordinated logistics for 50+ modules, for all CFC Media Lab programs, including IDEABOOST, ideaBOOST Mind Pirate, Buffer Festival Industry Day, OCAD Digital Futures, Jumping Screens Comedy Workshop; from stages including recruitment to graduation Seasonal Event Coordinator Yonge-Dundas Square • Coordinated events with clients (third-party event organizers) which involved reviewing facility information, event spaces and fees, and preparing contracts and invoices, while cultivating and enhancing over 25 successful client relationships through meetings and site visits • Facilitated and supervised on-site activities of over 40 large events each between 5,000 and 25,000 patrons, to ensure proper Board policies and city by-laws are met while maintaining a high level of client and stakeholder satisfaction • Ensured that exclusive suppliers to fulfilled event needs, including obtaining necessary event equipment and managing third-party staff for the successful execution of client events EXPERIENCE 09.2015 -- STEPHANIE COZZETTE 10+ years of customer service experience (including cash handling) Strong logistical/problem solving/organizational skills Adaptability/flexibility - improvisation and strategic decision-making Intermediate knowledge of French Smartserve Certification; familiarity with event catering and production requirements Software Proficiency: Content Management Systems (CMS) such as Drupal, Wordpress, and Joomla; Outlook, MS Word, Excel, Publisher, PowerPoint, Salesforce, Google Drive, Basecamp, Slack, Lotus Notes, Facebook, Twitter, YouTube, Instagram, Google SketchUp, Social Tables 2007 - 2011 01.2012 - - - 03.2007 Quality Control Officer Krochet Kids International Vice President of Finance Wintab Student Union Inc. Monitoring Officer Theatre for a Change VOLUNTEER 2007 - 2011 Certificate, TEFL (Teaching English as a Foreign Language) University of Toronto Bachelor of Arts Honours, Theatre York University Certificate, Community Arts Practice York University EDUCATION 2016 - 2017 SKILLS • • • • • • -- Gulu, Uganda Toronto, Ontario Accra, Ghana