Stephanie R. Card
Dynamic Sales Manager with 4 years of experience concentrating in Group & Corporate Hotel Sales.
Successfully involved in prospecting, obtaining, managing and closing new business opportunities.
EDUCATION
University of North Carolina Wilmington, Bachelor of Science, Hospitality Management, May 2011
EXPERIENCE
Holiday Inn Miramar
Senior Sales Manager
Holiday Inn Miramar San Diego, CA
03/2018 – 07/2019
The Holiday Inn Miramar is a 3-star/3-diamond property with
155 guest-rooms and suites and 2335+ sq. ft. of banquet space.
• Responsible for selling and servicing Groups and Events. Used aggressive direct sales efforts, strategic
e-commerce sales and marketing efforts which resulted in a 3% increase in sales from 2017 to 2018.
• Identified and recommended target BT customers using market intelligence. Annually Conducted rate and
budget process to solidify strategy for following RFP season.
• Developed and negotiated contracts for all corporate and local negotiated rates.Utilized revenue
management techniques by profitably negotiating room rates and function space commitments in order to
enhance the hotel's financial performance.
• Analyzed rate and occupancy growth via Smith Travel Reports (STR) to strategize with General Manager on
competitive pricing for future year.
• Conducted Site Inspections.
• Assisted General Manager with weekly/month end reports, department action plans, and marketing plan.
• Represented our property in the at local networking events, trade shows, and event expos.
Element Wellness Center
Office Manager
08/2017 - 03/2018
Point Loma San Diego, CA
• Generated new Clients by studying surrounding areas and soliciting our business with unique marketing
strategies.
• Attended local industry health and wellness events on behalf of office to network with potential clients
and partners to develop new business and relationships.
• Coordinated and initiated new ideas directly with owners to plan and implement upcoming promotional
campaigns, programs and events including decision-making, budgeting, personnel hiring, and strategic
planning.
• Scheduled and arranged conference calls, briefings, and meetings to ensure staff is in compliance with
state requirements and program standards.
Hyatt Hotels
Sales Manager
10/2016 - 08/2017
Hyatt Regency Mission Bay Spa & Marina, San Diego, CA
The Hyatt Regency Mission Bay is a 4-star/4-diamond property with
438 guest-rooms and suites and 60,000+ sq. ft. of banquet space.
• Handled over 100 clientele in a fast-paced environment while achieving 90%+ monthly quota by quickly
responding, building and maintaining a positive rapport while prospecting new potential clients.
• Managed and developed special accounts, consistently generated profitable business for the hotel while
providing a unique and innovated experience to a variety of clientele.
• Demonstrated creating profitable income for the hotel by developing ongoing business.
Stephanie R. Card
• Developed and prospected new leads and business through customized methods of communication, by
phone calls (Cold Calls), emailed correspondences and visited businesses while managing lead generated
websites.
Sales Manager - Corporate Management Trainee
01/2016 - 10/2016
Manchester Grand Hyatt, San Diego, CA
The Manchester Grand Hyatt San Diego is a 4-star/4-diamond property
with 1,628 guest-rooms and suites and 320,000+ sq. ft. of banquet space.
• Successfully completed a 6-week rotation across all Hotel departments: Accounting/Finance, Event Sales
and Planning, Engineering, Human Resources, Rooms, Revenue, and Food and Beverage.
• Experienced a 5-week rotation through 5 Hyatt Brands; Grand, Regency, Andaz, House, Aviara.
• Concentrated studies and focus in sales for 9 months in preparation in earning a sales management
position in the company.
• Built and maintained long-term key relationships via solicitations, negotiated and contracted large
conferences & guest-room blocks.
Concierge
02/2015 - 01/2016
Hyatt Regency Waikiki, Honolulu, HI
The Hyatt Regency Waikiki is a 4-star/4-diamond property
with 1,230 guest-rooms and suites and 19,500+ sq. ft. of banquet space.
• Provided exclusive individualized customer service to VIPs and frequent stay members.
• Responsible for answering questions and making reservations or recommendations to guest.
• Required to utilize resources and actively prospect island activities and attractions as well as build
relations with local companies to recommend to VIP guest.
Carnival Cruise Lines
Youth Coordinator & Teen Director
03/2013 – 07/2014
Carnival Cruise Lines Headquarters, Miami, FL
• Designed new ideas to strategize and implement enhancing youth experience and programs as a dedicated
team player by displaying enthusiasm and initiative.
• Promoted Program throughout each voyage and ensured maximum enjoyment for youth that participated
in events while ensuring the safety and supervision of participants.
• Selected from 16 assigned youth counselors to perform Club O2 Director duties.
• Executed supervisory duties within the program by organizing, starting-up, running and transitioning
all activities for the teens, whether within the Club O2 lounge or at various lounges around the ship.
Responsible for weekly design, schedule and reports of Club O2.
Town of Wrightsville Beach Parks and Recreation
Administrative Support Assistant
Wrightsville Beach, NC
01/2011 – 11/2012
• Provided all office support services including establishing and maintaining office filing and database
systems while providing telephone support and visitor reception.
• Scheduled and coordinated facility reservations and maintained all office supplies.
• Created reports using Microsoft Word, Publisher, Excel, Outlook, and PowerPoint while developing program
brochures, flyers, and public service announcements.
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