Stephanie B. Galaura

STEPHANIE GALAURA Virtual Assistant- - SUMMARY Detail-oriented and proactive Virtual Assistant with over 9 years of professional experience in administrative support, executive assistance, customer service, and accounting. Highly organized, tech-savvy, and committed to delivering quality service with confidentiality and efficiency. PROFESSIONAL EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE OPTUM |- Handled inbound calls regarding prescriptions and pharmacy-related concerns. Verified insurance coverage and collaborated with pharmacists. Resolved customer complaints and provided software troubleshooting. ADMINISTRATIVE ASSISTANT / SAFETY OFFICER ECOSHIFT CORPORATION |- Coordinated delivery logistics and pull-outs of sample items. Managed office inventory and restocking schedules. Prepared monthly reports and ensured compliance with permits. Assisted clients in the showroom and communicated billing details to accounting. Monitored workplace safety and hazards. STORE LEAD / SALES SUPPORT ECOSHIFT CORPORATION Assisted walk-in clients and provided showroom tours. Generated sales orders and monitored stock levels. ACCOUNTING ASSOCIATE (AP) ECOSHIFT CORPORATION Created and processed invoices; managed multiple payment methods. Followed up on outstanding balances and uploaded invoices to client systems. Maintained and organized financial documents daily. Quezon City, Manila PH www.linkedin.com/in/stephaniegalaura COST ACCOUNTING ASSOCIATE / TEAM LEADER UNISTAR CREDIT & FINANCE CORPORATION |- Monitored compliance of branches and issued disciplinary tickets. Handled physical inventory and reconciled with NetSuite records. Provided system support to branches and compiled monthly reports. DATA ENCODER UNISTAR CREDIT & FINANCE CORPORATION |- Evaluated and priced repossessed motorcycle units. Encoded data into NetSuite system for resale preparation. TOOLS & SOFTWARE Project Management: ClickUp, Trello, Asana Communication & Scheduling: Gmail, Outlook, Google Calendar Document Management: Google Drive, MS Office, NetSuite, SAP Accounting: QuickBooks, Xero Design & Content: Canva, Kajabi CRM & Support: Genesys CORE SKILLS Executive & Administrative Assistance Data Entry & Management Calendar & Email Management Customer Service & Support Accounting & Financial Assistance Project Coordination Report Generation Scheduling & Logistics SOFT SKILLS Excellent Communication Adaptability & Flexibility Time Management Attention to Detail Conflict Resolution Emotional Intelligence Team Collaboration Leadership & Initiative EDUCATION Asian Institute of Computer Studies (AICS) Associate Degree in Business Information Management- LANGUAGES English: Advanced Filipino: Advanced