Stephanie Anne Sta Ana
Customer Service Representative | Data Entry
--14C V Pozon St Bambang, Pasig City
WORK EXPERIENCE
SKILLS
Computer literate
Good communication skill
SUTHERLAND GLOBAL SERVICES (March 2012 – June 2019)
eBay (Retail)
• Handle 50 to 60 calls daily ensuring customer satisfaction.
• Provide assistance to new sellers in setting up their store and on how to make a
good listing, invoices, fees, and disputes .
• Assist buyers in order processing, checkout, missing packages, disputes, and seller
complaints.
• Resolved 89% of customer questions or issues with a compassionate and
empathetic approach.
• Perform data entry with proper verification.
• Contributed and participated in reconstructing eBay's Knowledge Base Article
Multitasking
Adaptable
Able to work with less
supervision
Attention to detail
Problem-Solving
EDUCATION
ARELLANO UNIVERSITY
Bachelor of Science in Nursing
2009 - 2012 (Undergraduate)
CSS CORP (Sept 2019 – Jan 2020)
Centurylink (Telco)
• Handled 50 to 60 calls per day, addressing customer inquiries.
• Responded to customer needs through competent customer service and
prompt problem-solving.
• Achieved 85% satisfaction rating through consistent, proactive solutions of
customer issues on first call
• Performed data entry and troubleshoot, diagnosed and worked to resolve
customers internet and phone line issues.
ISSICO (March 2020 - August 2021)
Metflife (Insurance)
• Providing excellent customer service to an average of 60 clients daily.
• Managed large caseload of customer inquiries and requests, including claims,
billing, and policy changes.
• Performing data entry and updating information with careful verification and strict
confidentiality
• Developed comprehensive knowledge of insurance policies, procedures and
regulations to ensure accurate and timely responses.
Wells Fargo LLC (Nov 2021 – March 2024)
Consumer (Financial)
• Delivering exceptional service to an average of 80 clients per day.
• Providing excellent and strong customer service in a professional manner.
• Providing first call resolution, while following strict procedures that meet
compliance guidelines, identify and offer customers the products and services
that they need and want to succeed financially.
• Performing data entry and updating information with careful verification and strict
confidentiality
