- Reply rate:
- 33.33%
- Availability:
- Hourly ($/hour)
- Age:
- 26 years old
- Location:
- Abuja, Federal Capital Territory, Nigeria
- Experience:
- 4 years
Stephanie Onyekachukwu Akuagwu
Appointment Setter/CRM Automation Expert
PROFESSIONAL SUMMARY
Goal-driven Appointment Setter and CRM Automation Specialist with 4+ years of experience supporting
executives and international businesses in optimizing outreach, lead follow-up, and sales pipeline systems.
Proven ability to convert leads through cold calling, manage CRMs, automate workflows, and streamline
appointment booking processes for consistent results.
Combines strong communication and organizational skills with deep expertise in GoHighLevel, HubSpot,
and Monday CRM, ensuring no lead or opportunity is ever lost. Adept at managing international client
communication, maintaining structured pipelines, and boosting conversion through data-backed CRM
systems.
CORE SKILLS & TOOLS
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Cold Calling & Lead Qualification
Appointment Setting & Calendar Management
CRM Setup, Maintenance & Automation
Customer Relationship Management
Follow-Up Campaigns (Email & SMS Automation)
Sales Pipeline Management
Funnel Building (GoHighLevel)
Lead Nurturing & Conversion Optimization
Call Scripts Development & Objection Handling
Reporting, Analytics & Data Tracking
Time Zone Management & International Client Communication
Tools & Platforms:
GoHighLevel | HubSpot | Monday CRM | Pipedrive | Airtable | Zapier | Twilio | Aircall | Slack |
Google Workspace | Microsoft Teams | Trello | Notion | ChatGPT
PROFESSIONAL EXPERIENCE
Cold Calling/CRM Automation Expert - Peksig (US)
June 2023 - October 2025
● Executed high-volume cold calling campaigns targeting U.S.-based leads, achieving a 35%
appointment booking rate and generating qualified opportunities for sales closers.
● Designed and automated lead nurturing workflows in GoHighLevel, improving follow-up
consistency and boosting booked appointments by 25%.
● Managed CRM data integrity, tracked lead engagement, and segmented audiences to improve
targeting accuracy by 40%.
● Handled inbound and outbound client calls, ensuring a 90% same-day response rate and
maintaining professional, persuasive communication.
● Supported client executives with pipeline visibility, lead tracking, and conversion reporting,
cutting manual administrative tasks by 30%.
● Developed sales funnel sequences and reminder automations that increased lead retention and
reduced no-shows by 20%.
Executive Assistant - National Assembly (NG)
June 2021 - April 2023
● Managed executive calendars and client communications, booking 200+ meetings yearly while
maintaining structured follow-up workflows.
● Coordinated outreach calls and follow-ups to internal and external stakeholders, improving
meeting attendance and project timelines by 30%.
● Created professional call scripts and maintained CRM records for all contacts, ensuring 100%
follow-up accuracy.
● Oversaw administrative communication across multiple time zones, achieving zero missed
appointments and 95% client satisfaction.
● Prepared CRM-based weekly reports that improved executive decision-making and reduced
response delays by 20%.
KEY ACHIEVEMENTS
● Increased lead engagement rate by 45% and boosted booked appointments by 30% within six
months through personalized cold calling scripts and automated follow-up sequences in
GoHighLevel.
● Built and maintained a CRM automation system that improved lead-tracking accuracy from 70%
to 98%, reducing missed opportunities and improving sales team responsiveness.
● Reduced administrative turnaround time by 35% through workflow automation and integrated
scheduling tools, allowing executives to focus more on client conversion and strategic tasks.
● Improved customer retention by 25% by designing and implementing follow-up funnels that
nurtured cold leads into active prospects.
● Cut lead response time from 24 hours to under 6 hours, improving conversion potential and
enhancing overall customer satisfaction.
EDUCATION
BSc. Business Administration
University of Benin
CERTIFICATION
● Monday.com Advanced Workflow Specialist - Monday.com Academy
● CRM & Workflow Automation (GoHighLevel) - Witty Automation
● Executive & Operations Support Fundamentals - National Assembly Workshop
