Stephanie

Stephanie Omorodion Email;- Profile Summary A reliable customer service-oriented and sales professional with over 4+ years of extensive experience as a Cold Caller, Chat Phone, Email Support Agent, and Appointment Setter. Leveraging my excellent written, oral and sales abilities committed to providing brilliant customer service via quality care, handling inquires, complaints and solving problems for ultimate customer satisfaction to achieve increased sales and buying experience. EMPLOYMENT HISTORY AMIY Sales Development Representative Tel Aviv (Remote) March 2024-Present • Identified and researched potential leads through various sources such as social media, company websites, industry publications and databases • Used tools like LinkedIn Sales Navigator, CRM systems and other prospecting tools to find new leads. • Conduct initial outreach to prospects via email, phone calls and social media to gather information and qualify them based on defined criteria. • Engaged with leads to understand their needs, challenges and interest in the company's offerings. • Used a consultative approach to qualify leads and determine if they are a good fit for the company's products or services. • Created and executed personalized outreach strategies to engage potential leads. • Developed and maintained a thorough understanding of the company’s products, services and market to effectively communicate value propositions to prospects. • Scheduled meetings or product demos for qualified leads with the sales team. • Maintained accurate and up-to-date records of all lead interactions and status in the CRM system. • Tracked and reported on key metrics such as a number of leads contacted, meetings scheduled, and opportunities created. • Followed up with leads regularly to nurture relationships and keep the pipeline active. • Worked closely with the sales team to ensure a smooth handoff of qualified leads and to provide detailed background information on each lead. • Collaborated with marketing to align lead generation campaigns and feedback on lead quality. • Participated in regular sales meetings and provided updates on lead-generation activities and outcomes. Premier Producers Group Tele-sales Agent/ Pre-Qualifier (Remote) Marion, Indiana Jan 2024-Mar 2024 • Received incoming calls from customer hotlines. • Cold calling clients, informing and educating leads about life insurance and final expense. •Followed up on not interested Re- marketing leads pitched company products and negotiated offers. •Qualified leads by asking some follow-up question medical questions. • Verified customers to ensure eligibility for customized life insurance. • Transferred eligible leads to a licensed advisor. Specialty Life Insurance Cet -Customer Support (Remote) Ontario Canada Jan 2023- Dec 2023 •Created ticket Id from E-mail, chat and phone addressing customer requests and escalated to the appropriate departments. • Received inbound calls from clients, resolved clients’ inquiries about policies, change of beneficiaries, payment issues. • Made outbound calls to leads to inform them about major changes regarding company policies. •Scheduled appointments for customers and Licensed advisors to ensure product representation for each client. •Maintained customer databases and updated information when necessary to ensure accountability. • Participated in training programs to enhance effective ways to calm upset clients and assist in a timely manner to prevent cancellation of policies. • Managed quality communication, job standards and adherence to ensure positive reviews and feedbacks about the company services. Insurance supermarket Sales Specialist (Remote) Miami Florida Jan 2022- Dec 2023 • Generated leads and prospecting for new clients through cold calling, networking, and referrals. • Called potential clients to gather information about their insurance needs and analyze their risk profiles. • Presented and explained insurance policy options to clients and helped them make informed decisions. • Quoted and negotiated insurance premiums and terms with clients. • Processed and completed insurance applications, forms, and documentation accurately and efficiently. • Maintained client records and updated policy information as required. • Provided excellent customer service and addressed client inquiries and concerns promptly. • Developed and maintained strong relationships with clients to promote customer loyalty and retention. • Met or exceeded sales targets and performance metrics set by the company. • Continued updating knowledge of insurance products, industry trends, and regulation changes. • Collaborated with underwriters and other departments to ensure policy issuance and client satisfaction. • Participated in training programs and professional development activities to enhance sales and product knowledge. NorthStar Groups Wentzville, Missouri Sales Specialist/ Appointment Setter (Remote) Jan 2020- Dec 2022 •Made outbound calls to potential clients, effectively communicating and promoting life insurance services offered by the company. •Qualified leads by asking relevant questions and gathering information about clients' budgets, needs, and timelines. •Scheduled appointments with licensed advisors interested prospects. • Actively listened to customer inquiries and concerns, providing appropriate solutions and information. • Handled customer complaints calmly and professionally, acknowledging and apologizing for any inconvenience, and resolving issues to maintain customer satisfaction. • Collaborated effectively with team members to provide comprehensive support to potential clients. Upsold to previous customers by regularly checking in with them, identifying any problems or additional needs, and recommending suitable products or services. •Maintained accurate records of cold calls, customer interactions, and prospects in CRM software, ensuring efficient lead tracking and follow-up actions. •Stayed updated on life insurance market trends to engage in informed conversations with potential clients. • Consistently met monthly targets for lead generation and call volume. •Actively sought feedback, attended training sessions, and adopted effective cold-calling techniques to continuously refine communication and sales skills, resulting in improved conversion rates and lead-generation. EDUCATION Bachelor of Science University of Jos, Nigeria-. CERTIFICATION AND COURSES • Handling Abusive customers •Fundamentals in Customer support SKILLS OVERVIEW ➢ Customer service, Sales, Microsoft Office, CRM software ➢ B2b /B2C, Sales -force, Zendesk, Slack. ➢ Zoom, Google Docs, HubSpot, LinkedIn Sales Navigator. ➢ Amazon workspaces, Chase Data Corp, Convoso, Vici, Problem-solving. ➢ Effective communication, Critical thinking, Customer Retention, Management. ➢ Organizational skills, Data analysis, Team player. ACCOMPLISHMENTS ▪ Converted generated leads to sales 95% of the time ▪ Collaborated with sales team to brainstorm opportunities for upselling resulting in monthly increased sales Time ▪ ▪ ▪ Promoted to team coach, assisted team members to tweak scripts to ensure quality transfer, achieved and met sales targets every month this significantly increased company profits. Maintained strong relationship with clients resulting in 5-star reviews on company website and customer retention. Qualifier of the month title for achieving 15 sales in a week while on probation as a new employee as a result of quality calls to licensed advisors.