Stephani G. Thornton, FMP
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PROFESSIONAL SUMMARY
Experienced Project/Program Manager who is well versed in government and private sector disaster recovery
programs. Motivated leader with strong organizational and prioritization abilities. Exceptional history of high-level
customer satisfaction and meeting aggressive project goals. Seeking a position that will leverage my high-capacity
energy while keeping project goals on target and on budget.
CORE STRENGTHS
• Project Management
• Process Improvement
• Stakeholder Relations
• Schedule Management
• Customer Service
• Personnel and Human Resources
• Operations Management
• Vendor and Subcontractor Management
• Policy Development and Administration
• Contract Management and Administration
• Budget Management
• Regulatory Compliance
• Supervision
• Project Planning
• Claims Management
TECHNICAL SKILLS
• Microsoft Office Suite
• Asana
• Quickbooks
• HRIS
• Microsoft Project
• Beginning AutoCAD
• SAP Concur
• Monster Government
• Trello
• Dataforma
• Visio
• Defense Travel System
• Primavera P6
• Xactimate
• Sharepoint
• USA Staffing
CAREER SUMMARY
CATASTROPHE SOLUTIONS INTERNATIONAL, LTD
RENDITION DEVELOPMENT SERVICES, LTD | Patagonia, AZ
Project Manager
1/2010 – Present
Worldwide response following natural disasters, fires and explosions to inspect structural damages to residential,
commercial, industrial and civil properties. In addition to disaster efforts, the company provides business
development, general construction, ground-up design/build, tenant improvement, construction management,
project management and building consulting services.
• Develop proposals outlining project scope, pricing and timelines.
• Transition projects from estimation and pre-construction planning to well-defined project execution.
• Develop schedules and control deadlines and budgets and prepare and review reports to project performance.
• Source, vet and hire highly skilled subcontractors to perform engineering and construction for projects.
• Cultivate and maintain relationships with internal and external stakeholders to ensure client satisfaction.
• Supervise multiple projects from cradle to grave by prioritizing needs and delegating assignments.
• Expertly provide virtual project assistance to support basic business services such as contract management,
human resource management, claims management, submittals, liens waivers, billing and estimating support.
ADJUSTERS INTERNATIONAL, INC./FEMA STEP PROGRAM | Guaynabo, PR
Lead Project Manager – FEMA Sheltering and Temporary Essential Power (STEP) Program
2/2018 – 1/2019
Provided oversight project management for a $1.5 billion, federally-funded Sheltering & Temporary Essential
Power (STEP) program, in Puerto Rico, as a result of Hurricanes Irma and Maria.
• Led and supervised a team of 30+ Quality Assurance Advisers and Special Inspectors in the analysis and review
of construction tickets (scopes of work) to ensure project scopes, eligibility documents, change orders, final
inspections and invoicing complied with FEMA and Vivienda guidelines and budgets.
• Scheduled Special Inspectors for Initial and Final Inspections of Disaster victims’ homes.
• Extracted data to develop and interpret reports regarding the performance of QA reviewers to ensure reviewers
were performing according to established guidelines.
• Implemented corrective and/or disciplinary actions and mentored reviewers in the performance of assigned
duties.
• Advised and trained seven General Contractor (GC) firms on proper work processes and methods to improve
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efficiency and to ensure continuity among all GC firms.
Accomplishments:
• The GC firms were scheduling projects, for final inspection, prior to final change orders being approved, which
largely contributed to a 20% pass rate on final inspections. Effectively re-trained GCs on proper processing
methods and increasing needed time for QA reviewers to approve change orders prior to final inspection. The
change resulted in the pass rate increasing to over 80%.
• Promoted from Special Inspector to Project Manager to Lead Project Manager, within six months, as a result of
exemplary performance.
DEPARTMENT OF THE AIR FORCE | Colorado Springs, CO
11/2017 – 2/2018
Management Analyst
Served as a Manpower Analyst for the AFMAA, 4th Manpower Requirements Squadron.
• Conducted comprehensive manpower and organizational studies/analysis of a wide diversity of organizations,
functions, and work processes and provided management consultant capabilities to improve mission
effectiveness, resource efficiency, and resource savings.
• Prepared detailed plans and performed work measurement, methods and procedures, manpower
requirements, benchmarking, and/or time engineered studies for substantive work processes and functions that
are interrelated to improve production efficiency.
• Applied knowledge of project management processes by integrating information from all technical and support
functions to perform assigned duties.
• Analyzed related systems and prepared system documents on the use of automated data management systems
and methodologies to support manpower workload.
• Created and maintained extensive technical reports and presentations utilizing Microsoft Word, Excel and Visio
software products.
DEPARTMENT OF HOMELAND SECURITY/TSA | Colorado Springs, CO
6/2013 – 11/2017
Lead Program Analyst/Facility Manager
Human Capital Liaison and Mission Readiness – Managed the on and off boarding of over 600 OIA personnel
located in 5 geographically separated locations.
• Analyzed organizational manpower data (TORG) for accuracy to create weekly Excel Gains and Losses reports to
apprise leadership of impending personnel actions. Created and maintained organizational structure, analyzed
staffing utilization and made recommendations for structural changes.
• Conducted manpower studies to determine attrition rates, security processing times and the need for growth
with regards to new Vetting programs.
• Created and maintained the Master Roster (MR), with Microsoft Access, and iShare (SharePoint) to ensure all
personnel data was accurate and accounted for. Reviewed each record to verify critical information, including
Employee ID, location, supervisor and other personal information.
• Conducted monthly audits of TOrg, MR, and iShare (SharePoint) rosters to ensure accuracy and consistency of
data.
• Performed hiring actions by creating and submitting of requests for security clearance investigations, recruit
actions, awards, promotions, retirements, candidate selection and pay setting approval packages.
• Assisted with WebTA Timekeeping template creation and maintenance.
• Served as technical consultant and administrative adviser to senior managers and collaborated with team
members when planning and developing efficient administrative processes and programs, identifying process
weaknesses and conducting cross-over training to reinforce necessary skills while also creating continuity in the
event of a team member's absence.
• Gathered, reviewed, researched and analyzed Award and Employee Performance and Management Program
(EPMP) data to compile an annual comparative analysis report, utilizing Microsoft Excel and PowerPoint, for the
Vetting Analysis Division (VAD) to ensure supervisors were exercising consistency and fairness amongst teams
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and to facilitate a transparent awards program. Consulted with State Department Passport Officials to track
status of CSOC government passports and expedited processing when mission critical needs arose.
• Assisted employees with their travel inquiries and issues in Concur. Consulted with subject matter experts from
the office SmarTrip program to ensure proper procedures were applied for disposition of auditing logs and to
certify proper funding levels on each card.
Certified Facility Manager for the Colorado Springs National Transportation Vetting Center. Managed the facility
to ensure a critical 24/7 operations mission was able to perform with minimal interruptions.
• Cultivated relationships with local contractors, building engineers and security personnel to resolve any
environmental, safety or security issues to keep facility running at optimal levels.
• Managed requests for space reconfigurations, employee seating assignments, and requests for reasonable
accommodations in accordance with the ADA; conducted studies ensuring adequate space for future expansion,
ensuring mission needs and objectives were met.
• Requested for bids, from skilled subcontractors and vendors, for use in selection of services and budgeting,
planning, organizing, government contracting and scheduling of work for proposed construction projects.
• Collaborated with Budget and TSA Real Estate to develop life cycle cost analysis and estimating future budgets
for special projects and non-routine equipment repairs, additions and upgrades.
• Analyzed resource allocations and expenditures ensuring the availability of funds.
• Facilitated and led the facilities board to ensure stakeholders were apprised of ongoing construction project
statuses and to determine and evaluate the needs of the organization.
• Identified best practices during emergency drills and exercises, focusing on areas of concern or vulnerabilities to
clarify individual roles leading to highly successful teams and successful future efforts.
Accomplishments:
• Air conditioning system failures threatened highly critical computer servers, costing over $1 million. The
destruction of the servers would severely hinder national security operations. Initiated a project to install a flat
plate heat exchanger and reroute piping to a building cooling tower while connecting the cooling tower to TSA’s
generator. The project increased cooling capacity and extended the life of the chillers.
• Increased vetting programs elevated the number of needed employees and additional office space.
Instrumental in the procurement of an additional 14K square feet of office space with a minimal need for
furniture and construction.
• A windstorm, with 100mph sustained winds, blew the roof off the building resulting in severe flooding which
affected mission operations. Initiated emergency mitigation and disaster reconstruction efforts to mitigate the
damage and reconstruct spaces, relocating employees as necessary. Restored the building within 60 days, with
minimal interruption to operations.
• Promoted 2 times within a 3-year period as a result of exceptional dedication and a “whatever it takes” work
ethic.
DEFENSE FINANCE AND ACCOUNTING SERVICE (DFAS)
Military Pay Analyst | Fort Carson, CO
12/2011 – 6/2013
Reviewed and processed military pay transactions for Active Duty, Reserve Component VIP, and Finance Soldier
military pay accounts. Processed 700+ pay authorization documents, including starting and stopping of military
entitlements, monthly with timeliness and accuracy rates of 99.94% and 99.55%.
• Extracted and reviewed reports ensuring pay issues were resolved promptly; ensured cases were closed and
that requests for information were expedited to the appropriate section.
• Reviewed pay records ensuring the records reflected changes from the Case Management System
determination.
• Audited pay accounts for incurred debts and processed military pay transactions for collection; reported
findings of fraud to management for further investigation and the involvement of the Criminal Investigation
Division.
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• Reviewed 140+ separation packages monthly, ensuring correct calculation of pay, allowances and leave.
• Conducted qualitative and quantitative analyses of performance metrics ensuring employees were performing
at optimum levels and recommended additional training for improvement as needed.
DEFENSE FINANCE AND ACCOUNTING SERVICE (DFAS)
Program Analyst | Indianapolis, IN
4/2005 – 12/2011
Provided support to the Assistant Deputy Director, two Branch Managers, and 15 Site Captains within the Field
Services Division. Managed HR functions for 42 Defense Military Pay Offices, encompassing 1000+ civilian
personnel, worldwide.
• Analyzed data, the average cost to hire, attrition rates, and current personnel levels and made
recommendations for staffing during high workload months.
• Briefed officials on staffing levels, expected personnel levels due to troop deployments, activations,
deactivations, base realignments, and summer surge along with resource allocations and planning for future
fiscal years.
• Processed and tracked a variety of personnel actions including recruits, retirements, resignations, etc.
• Participated in the classification of newly created positions, ensuring appropriate grade structures for difficult to
hire locations, appropriate job series and ensuring all positions met organizational requirements.
• Served as the administrator for eBiz Timekeeping and Defense Travel System (DTS).
OTHER RELEVENT EXPERIENCE
DEPARTMENT OF DEFENSE (DOD)
Secretary | Ramstein AB, Germany and Minot AFB, ND
MILITARY SERVICE &
SECURITY CLEARANCE
UNITED STATES AIR FORCE | Bergstrom AFB, Austin, TX
Airman First Class, Information Management Journeyman
DEPARTMENT OF HOMELAND SECURITY
Active Security Clearance, Top Secret (SCI)
3/2016
EDUCATION &
CERTIFICATIONS
CAPELLA UNIVERSITY
Bachelor of Science, Forensic Psychology and Criminal Justice
Certified Facility Management Professional (FMP)
International Facilities Management Association (IFMA)
AWARDS
• 5th Logistics Group Civilian of the Year
• Minot AFB Civilian of the Quarter
• 5th Logistics Group Civilian of the Quarter
• 5th Supply Squadron Civilian of the Year
• 5th Bomb Wing Civilian of the Quarter
• 5th Supply Squadron Civilian of the Quarter
2021
11/2016
