Stephane Mbianke Joseph

Stephane Mbianke joseph Sales Development Representative-| https://www.linkedin.com/in/stephane-mbianke-? Regional Hospital Mile One, Limbe, Southwest, 237, Cameroon |- Professional Summary Highly motivated and results-oriented Sales Representative with 4 years of experience in building strong client relationships, identifying customer needs, and consistently exceeding sales targets. Proven ability to communicate effectively, resolve issues efficiently, and maintain a positive customer experience throughout the sales cycle. Eager to leverage a deep understanding of customer satisfaction and problem-solving skills to excel as a Customer Service Representative, providing exceptional support and fostering lasting client loyalty in a new capacity. Committed to contributing to a positive brand image and ensuring every customer interaction is handled with professionalism and care Work Experience Sales representative Feb 2022 - Present Mbianke Wood Processing | Limbe Professional Summary Highly accomplished and customer-focused professional with 4 years of progressive experience at Mbianke Wood Processing, specializing in Timber, furniture, and building materials. Began as a top performing Sales Representative, consistently exceeding targets and building robust client relationships, leading to a promotion to Sales Manager. In this leadership role, successfully managed and mentored sales teams, developed strategic sales initiatives, and optimized customer engagement processes to drive significant revenue growth. Eager to leverage a comprehensive understanding of the customer journey, from initial sales to post-purchase support, to excel as a Customer Service Representative. Committed to providing exceptional support, resolving complex issues, and fostering lasting client loyalty through a blend of sales acumen and dedicated service. I could operate software such as the CRM system to enable manage and analyze customers interaction and data, I handle outbound to our potential customers in other to generate leads and increase our sales turnover. While as a customer services representative i created a mutual connection between customers and the company through cold calling contacting customer for follow up, and i made sure sure appointment were set up with potentials client who show interest in our product or services. While i was working at Mbianke wood processing my team and i generate a lead which landed the company sales to increase by 10% after targeting a market to supply building material for a government project and we also lead the company to a 15% increase in sales after taking a contract to produce voting polls Being a top-performing Sales Representative. Consistently exceeding sales targets. Building robust client relationships. Marketer Jun 2016 - Sep 2016 CAMTEL | Limbe Professional Summary Dynamic and results-driven Marketing Professional with 3 months of experience at CAMTEL, specializing in telecommunications services. Played a pivotal role in the team responsible for comprehensive market segmentation and extensive public outreach campaigns. Successfully executed prospection initiatives to inform and engage the public about key offerings, including the Blue SIM and internet services, and the Mboa service. Adept at developing and implementing marketing strategies that enhance brand visibility and drive customer adoption. Committed leveraging strong analytical skills, creative communication, and a deep understanding of consumer behavior to achieve marketing objectives and contribute to business growth Playing a pivotal role in comprehensive market segmentation. Executing extensive public outreach campaigns. Developing and implementing marketing strategies that enhance brand visibility and drive customer adoption. Possessing strong analytical skills, creative communication, and a deep understanding of consumer behavior. Core Skills Customer Focus, Relationship Building, Leadership, Mentorship, Communication, Problem-Solving, Strategic Thinking, Adaptability/Flexibility, Teamwork/Collaboration, Results-Oriented, Outbound Sales Techniques, Customer Relationship Management (CRM) Software Proficiency, Lead Generation, Appointment Setting, Product Knowledge, Process Optimization Education Higher Institute of Management and Entrepreneurship Sep 2020 - Sep 2021 Bachelor Computer Engineering Higher Institute of Management and Entrepreneurship Sep 2018 - Aug 2020 Higher National Diploma Computer Engineering Languages English (Native ), French (Basic ) Certificates TEFL ENGLISH COURSE TELF Professional Institute Jun 2025