Stéphane Claver Andrintsoa

ANDRINTSOA STEPHANE CLAVER Morondava 619, Menabe  - - Profile Multilingual and customer-focused professional with over 10 years of diverse experience across sales, hospitality, and tourism sectors in Madagascar and Mauritius. Proven ability to manage teams, improve customer satisfaction, and handle operational responsibilities in dynamic environments. Known for adaptability, cultural awareness, and problem-solving skills. Committed to delivering high-quality service and exceeding client expectations in every role Expérience Professionnelle Apr 2022 - Present Jun 2020 - Mar 2022 Apr 2021 - Present Jan 2017 - Apr 2020 May 2016 - Dec 2016 Sep 2015 - Apr 2016 Apr 2015 - Aug 2015 Aug 2014 - Mar 2015 Groupe Hetsike , Madagascar -Sales Manager Managing sales team, watching over sales growth. Setting objectives. Welcoming customers, preparing orders and delivery. Receiving complaints from clients, solving problems and ensuring good customer service. (Rice, Groundnuts, Corn, Pesticides, Farming equipments, Building materials sales, Methal Lathe service and Husking Machine service). Groupe Hetsike , Madagascar -Warehouse Manager Managing the stock, the handling of goods. Tracking inputs and outputs. Preparing invoice and receipt for clients. Groupe Hetsike , Madagascar -Purchase and Sale Manager Seasonal Position Every year from April to July. Managing the purchase, transport and the sales of the products ( Groundnuts, Corn, Rice). Setting purchase objectives and implement strategies to reach them. Loïc Tours Services, Madagascar -Tour Guide and Driver Guiding Tourists to discover places, parcs, natures, landscapes and traditions. Assisting clients in needs, solving their problems and ensuring their satisfactions. Esprit Libre Restaurant & Guest House, Mauritius -Marketing Manager Undertaking Marketing duties, conducting promotional efforts (brochures, flyers, email Marketing). Keeping in Touch with Tour operators to gather informations about customers expectations. Interacting directly with clients to analyse their level of satisfaction to aim to improve customer service quality. Zorbas The Greek Restaurant, Mauritius -Chef de Rang Welcoming clients, presenting the Menu, helping in choosing Foods and Beverages. Looking after the comfort and the satisfaction of clients. Hotel Tcilaosia, Mauritius -Executive Assistant Beeing in charge of reservations and room planning. Picking up clients from the Airport. Monitoring the service in the Restaurant. Dealing with various problems in the Hotel. Organizing picnics for clients and always listening to their requests. La Rougaille Créole Restaurant , Mauritius -Restaurant Supervisor Controlling the supply activities, the stock, the best service in the Restaurant. Giving training for the newly hired. Doing the cash register. Collecting customer feedback to improve service quality. Éducation 2023 Royal Caribbean International (CSCS), Antananarivo 2020 LINFOTOUR, Morondava 2016 Université Des Mascareignes, Mauritius 2014 English Teaching Program, Antananarivo 2013 Confucius Institute, Antananarivo 2012 Ecole Sacré-Coeur Antanimena Restaurant Service Training Tourism : Tour Guide Diploma in Marketing American English HSK (Certificate in Chinese Language) High School Certificate , Grade 12 Compétences Customer Service First Aid Team Management Problem Solving Hospitality Skills Langues English : Fluent French : Fluent Spanish : Intermediate Mauritian Creole : Intermediate Chinese (Mandarin ) : Beginner German : Beginner Italian : Beginner Malagasy : Native