Stellamaris Itam

STELLAMARIS ITAM VIRTUAL ASSISTANT & AIRBNB CO-HOST ABOUT ME Detail-oriented Virtual Assistant with experience in Airbnb co-hosting, email management, data entry, collections, and lead generation. Skilled in guest communication, calendar coordination, inbox organization, accurate data handling, and prospect research. Proficient in tools like Google Workspace, Trello, and property management platforms. Reliable, efficient, and committed to helping businesses stay organised and grow. EDUCATION 2025 SHORT-TERM RENTALACADEMY - TANSIAN UNIVERSITY UMUNYA WORK EXPERIENCES (January 2025 till Present Short-Term Rental physical Shop – Hospitable hub SKILLS Calendar & Email Management Quest Communication Data Entry & File Organization Listing Optimization Google Workspace Problem-solving skill Time Management Administrative support. Lead generation Customer service Chat support Appointment setting CRM Call handling & Support CONTACT -- Managed guest communications, bookings, and checkin/check-out processes to ensure a seamless Airbnb hosting experience. Handled accurate data entry of guest records, invoices, and maintenance logs into spreadsheets and booking systems. Organized and maintained both physical and digital files, improving document retrieval and workflow efficiency. Conducted lead generation through online research and local networking to identify potential guests and listing opportunities. Responded promptly to inquiries and resolved issues to maintain high guest satisfaction and 5-star reviews. Used tools like Google Sheets, Airbnb Host Platform, and WhatsApp Business for daily operations and coordination. ACCESS BANK 2016 TILL 2024 Responsible for dealing with Inbound/Outbound queries and issues that are reported via Access Bank customer channels. E.g., web, mail, telephone, etc. Handled daily operations related to fund transfers, bill payments, account linking, and e-statement delivery. Ability to work in a multi-shift environment across the different spheres of customer service. · Managed email inboxes, responded to client inquiries, and maintained calendar scheduling across time zones.