Stella Onyinye Alamezie

I am highly skilled and focused customer support and social media specialist with over 5 years’ experience within the e-commerce sector, who is passionate about delivering exceptional service, meeting and exceeding expectations to ensure customer satisfaction.

I’m proficient in relationship and brand management, possessing excellent problem solving and analytical skills, email and telephone handling, data entry.

I have strong attention to detail, proactive and result oriented with the ability to work with minimal supervision. I never get tired of learning new things for self-improvement.

I am well conversant in the use of appropriate technologies and software needed to get the job done.

I have experience in using Google suites, Microsoft office, Trello, Zendesk, Slack, CRM, Salesforce, Hootsuite and more.

Skills and Expertise:

Customer experience | Content development |Trouble shooting |Problem solving| Time management |Communication and interpersonal skills| Email and telephone handling| Telemarketing| Organizational skills| Social media marketing

More so, having worked in agile environment on digital products for 2 years for a real estate company, I have gained adequate insight on product development lifecycle process and have become proficient in business and customer requirements elicitation, translating the product vision from business area to development team.

I am knowledgeable and skilled in requirements gathering, product strategy, stakeholder/relationship management, road mapping, research and data analysis, defining epics and user stories, product backlogs prioritization and refinement, sprint planning, prototyping and wireframing.

I have experience in using, Jira, Miro, Confluence, Basecamp, PM.COM, Trello, Gliffy, Mockflow, Luidchart, Figma, MS Excel, MS Word, Powerpoint, Zendesk, Google suite, Slack.

Skills and Expertise:

User Experience Design | Stakeholder engagement | Research | Product Vision | Product Strategy

Communication skill | Scrum / Agile Methodologies | Team Management /Collaboration | Decision Making | Jira | Confluence | Trello | Miro | Microsoft Office | Product backlog prioritization/ refinement | Creating user stories | Road mapping | Wireframes | Prototypes | Mockups | Customer / business requirements | Requirement gathering |UX / UI | Market Analysis | Sprint planning.