Stella Nnamdi Chinonye

NNAMDI STELLA CHINONYE -, |-| Lagos, Nigeria PROFESSIONAL SUMMARY Friendly and result-driven professional with over 5 years of experience in telemarketing, cold calling, and virtual assistance. Skilled in using tools like HubSpot, Trello, Apollo, and Zendesk to manage customer relations, resolve issues, and support sales teams. Known for excellent communication, strong follow-up, and building long-term customer trust. CORE SKILLS  Cold Calling & Telemarketing  Virtual Assistance & Admin Tasks  Customer Relationship Management (CRM)  Email & Calendar Management  Client Communication & Support  Tools: Apollo, Trello, HubSpot, Zendesk, Microsoft Office  Technical Support & Problem Solving  Fluent in English & Igbo PROFESSIONAL EXPERIENCE Virtual Assistant | Stelcaly Limited Lagos, Nigeria | 2023 – Present  Supported daily tasks like scheduling, email handling, and CRM updates.  Helped improve customer satisfaction by providing fast responses and useful support.  Built strong relationships with clients, helping to meet and exceed sales targets.  Assisted in lead follow-up using Apollo and HubSpot. Telemarketer & Cold Caller | EKEDC (Eko Electricity) Lagos Island, Nigeria | 2013 – 2022  Reached out to potential customers via cold calls to offer services.  Recorded customer payments and prepared daily financial reports.  Managed complaints and offered simple solutions to customers.  Worked closely with the team to achieve monthly call and sales goals. EDUCATION B.Sc. in Finance and Accounting Lagos State University, Nigeria 2004 – 2010 Digital Skills & IT Support Training Digital Witch Community 2023 LANGUAGES  English – Fluent  Igbo – Fluent REFERENCES Charles Thompson Tranquility House Inc.-| - Ijegun, Lagos, Nigeria