Stella Nkeiruka Ugwulor

Hi there! 👋

I'm Stella, a dedicated Virtual Assistant with strong background in Customer Service Administratvive support, project management with over 5 years of experience in delivering top-notch support across various industries. My mission is to ensure that every customer interaction is positive, efficient, and leaves a lasting impression.

I have a proven track record of resolving issues quickly and effectively, whether it's through email, chat, or phone support. My approach is customer-first, always striving to understand the root of any issue and providing solutions that exceed expectations.

WHAT I BRING TO THE TABLE:

❇️ Exceptional Communication: Clear, empathetic, and effective communication skills that build trust and rapport with customers.

❇️ Problem-Solving Expertise: Adept at troubleshooting and resolving customer concerns, ensuring minimal disruption and maximum satisfaction.

❇️ Multichannel Support: Experience handling support via phone, email, live chat, and social media, with proficiency in CRM systems like Zendesk, Salesforce, and Freshdesk.

❇️ Client-Focused: A relentless focus on customer satisfaction, with a knack for turning challenges into opportunities for delighting clients

Why Hire Me?

I’m not just here to answer calls or respond to emails—I’m here to be the voice of your brand. I take pride in representing companies with professionalism and empathy, ensuring every customer walks away satisfied. If you’re looking for someone who can make your customers feel valued and heard, let’s chat!

Thank you for viewing my profile. I am excited about the opportunity to work with you.

Best regards,

Stella