Stella Mithamo

STELLA M. KARUNGARU PROFESSIONAL SUMMARY Skilled administrative executive with over seven years of experience managing intricate schedules, leading global teams, and responding to private correspondence while assisting C-level leadership. demonstrated ability to use sound judgement, discretion, and composure to support changing organizational priorities. adept at managing stakeholders, organizing trips, and using CRM tools. motivated to help mission-driven organizations, communicate effectively, and run operations efficiently. has a "no task is too small" mentality and performs best in cross-functional, fast-paced settings. An equally dedicated Customer Ser vice professional with knowledge of ser vice deliver y and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. WORK EXPERIENCE Zolas Supplies Limited, Nairobi, Aug 2018 - Current Administrative Executive Kirk Insurance Agency, Jan 2017 - Jun 2018 Administrative A ssistant • A ssisted the management team with all aspects of administrative support, such as scheduling meetings, reser ving travel, and managing calendars. • Monitored assignments and outputs to guarantee prompt completion of all projects. • Managed communications with professionalism and discretion while ser ving as the link between executives and external stakeholders. • Accurately and clearly prepared internal messages, reports, and presentations. • Maintained thorough documentation in accordance with office standards; used QuickBooks to manage records and invoices. • Oversaw the arrangement of weekly meetings, including setting the agenda, taking minutes, and monitoring follow-up. • A ssisted with departmental internal coordination and provided assistance with document formatting as well as software issues. Horizon Contact Centre, Jan 2016 - Oct 2016 Call Centre Team Lead • Resolved concerns with products or ser vices to help with retention and drive sales. • Documented and detailed calls and complaints using call center's CRM database. • Described product highlights and benefits to help guide purchasing decisions. • Researched issues through identification of similar past problems and recommended most appropriate solution. • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores. • Achieved high satisfaction rating through proactive one-call resolutions of customer issues. CONTACT Nairobi,- wanjikumithamo@gmail. com SKILLS • • • PROJECT MANAGEMENT • • • • • • CUSTOMER RELATIONS • STAKEHOLDER MANAGEMENT • CO-ORDINATING AND PLANNING MEETINGS ADMINISTRATIVE SUPPORT INTERNAL COMMUNICATIONS CALENDAR MANAGEMENT MS OFFICE SUITES ZOOM WORKPLACE CRM & RECORD MANAGEMENT • Contributed to company achieving and holding industr y-leading customer ser vice ratings. • Addressed escalated customer ser vice issues sent from sales and ser vice teams to save customer relationships. • Exhibited high energ y and professionalism when dealing with clients and staff. Olive Gardens, Feb 2010 - Dec 2013 Marketing Executive • Delivered above-and-beyond ser vice to guests by making outside venue reser vations and setting up tours. • Informed guests of hotel security features and offered details regarding fire and emergency procedures. • Oversaw marketing campaigns and correspondence with customers and hotel stakeholders. • Oversaw the planning and supplier coordination for reser vations for large groups and guests. • Supported daily operational communication and kept accurate financial records. • In accordance with corporate regulations, produced and disseminated branded marketing content. EDUCATION Januar y 2015 Bachelor of Commerce University of Nairobi Januar y 2009 Diploma in Front Office Operations and Administration Air Travel and related studies Januar y 2023 Management course COURSERA REFEREES Ms. Elizabeth Njeri, Office Manager, ZOLAS Supplies Limited,- Mr. Benson Karibe, Marketing Manager, Olive Gardens Hotel,- Rev. Robert Waihenya, Managing Director, PCEA Kirk Insurance,-