Stella Marree Geraldez

STELLA MARREE C. GERALDEZ Virtual Assistant CAREER OBJECTIVE Solutions driven who demonstrates willingness to learn new skills. And be able to glorify Jesus in providing quality output on tasks assigned. Seeking to apply my artistic, technical and communications skills as Virtual Assistant. Will leverage proven experience to contribute to the company and to the clients. Personal Information Email-Phone Number Primary:- WORK EXPERIENCE JPMorgan Chase Bank N.A Account Specialist – Credit Card October 25, 2019 – May 15, 2021  Takes inbound calls for billing and account management concerns  Assisting customers for troubleshooting of Online tools Ripple VAs Virtual Assistant March 25, 2019 – October 4, 2019  Worked directly to client and handled:  Research  Data Entry  Email Management  Social Media Management  Social Media Engagements  Graphic editing  Content Writing  Outbound Phone Support iPloy Staffing Solutions Medical Posting Specialist December 11, 2017- March 15, 2019  Posting billing insurance adjustments and applying customer payments for medical equipment Teletech Technical Support Specialist September 28, 2015 – December 8  Client: Verizon  Takes calls for technical support assistance  Product Trainer for 6 months Secondary:- Address Purok 1 Sindulan, Tinaan City of Naga, Cebu 6037 Date of Birth April 13, 1993 Language English  Skills Phone Customer Support  Chat Support  Email Support  Data Entry  Graphics Design  Content Writing  Video Editing  Microsoft Office  Google Docs  Adobe Photoshop  CRM      Managed training classes in a classroom set-up Send Daily reports via Outlook Create and Analysis Word, Excel and Power Point Data Supervised Onboarding Training classes Teleperformance Customer Service and Technical Support Specialist June 18, 2013 – October 7, 2015     Clients: AT&T Uverse (1 year and 4 months) : Time Warner Cable (1 year) Takes inbound calls for billing, sales and technical support Account Management through CRM Support assistant for onboarding trainees Aegis People Support Customer Service Representative December 10, 2012 – December 21, 2013    Phone Customer Service for 1800flowers.com Takes inbound calls for sales and handles customer complaints Account management through CRM Jollibee Foods Inc. Service Crew February 28, 2012 – July 30, 2012  Taking orders from customers and Preparing food and beverages EDUCATION Primary Secondary College : : : : : Naga Central Elementary School Minglanilla National Science High School University of San Jose - Recolletos Bachelor in Science and Accountancy (2 years) Bachelor in Information Technology (1 year)