SA
StellaMaris Azike-
PROFESSIONAL
SUMMARY
SKILLS
WORK HISTORY
Dedicated and efficient Virtual Assistant with a passion for providing
exceptional customer support. Skilled in multitasking, problem-solving, and
communication. Committed to delivering top-notch service to enhance
customer satisfaction and streamline operations. I leveraged my exceptional
communication skills and proficiency in CRM software to foster strong client
relationships and repeat business.
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Communication Skills
Technical Proficiency
Customer Service
Problem Solving
Data Entry
Social media management
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EXECUTIVE ASSISTANT(CEO)
Email/Calendar Management
Scheduling
Attention to Detail
Empathy and Patience
Organizational Skills
Humor and Wit
04/2023 to 02/2024
12talents | United Kingdom
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Managed the CEO's schedule, organized meetings and appointments,
and handled travel arrangements.
Managed the CEO's email, filtered and responded to important
messages, and drafted correspondence on behalf of the CEO.
Conducted research and gathered information for the CEO, helped him
stay informed and prepared for important meetings and decisions
Assisted with creating and maintaining databases, organized files, and
handled other administrative tasks to ensure smooth operations.
Prepared presentations, reports, and other documents.
CUSTOMER SERVICE REPRESENTATIVE
11/2021 to 10/2023
Taxicare Services. | Remote
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Managed high-stress situations effectively, maintaining professionalism
under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased
loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for
both customers and the company alike.
Responded to customer requests for products, services, and company
information.
PERSONAL ASSISTANT (GM)
02/2022 to 07/2023
CCM Pipeline and Service Limited | Port-Harcourt, Nigeria
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Handled the scheduling and coordination of the GM's personal and
professional commitments, including meetings, events, and travel
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arrangements.
Managed emails, letters, and other forms of communication ensuring
timely responses and effective communication.
Organized and maintained files and documents such as contracts,
financial records, and personal correspondence.
Responsible for making travel arrangements, including booking flights,
accommodations, and transportation, and ensured all necessary travel
documents were in order.
Researched and gathered information on various topics to support the
GM in decision-making and planning.
CUSTOMER SUPPORT SPECIALIST
11/2018 to 02/2020
Finotel Classique Hotel | Awka, Nigeria
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Promptly attended to all customers' inquiries, suggestions, complaints,
and feedback.
Maintained customer satisfaction with timely check-ins to assess food
and beverage needs.
Ensured proper check-in and out of customers and updated the CRM
system for proper documentation.
Displayed enthusiasm and promoted excellent service to customers
and successfully increased referrals and walk-in business.
Cold called existing and long-term customers to brief them about new
Services and Packages.
MEDICAL ASSISTANT
12/2017 to 11/2018
Nnamdi Azikiwe University | Awka, Nigeria
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EDUCATION
Professionally attended to more than 20 patients daily through the
center's phone system and appointment calendar.
Assisted in conducting examinations and necessary lab tests for more
than 100 patients and accurately recorded the results into the center's
database
Interacted closely with patients to take and record their vital signs and
biopsies, such as heart rate and blood pressure
Contributed as a member of the interdisciplinary health care team and
provided assistance to more than 5 medical doctors and staff nurses
that guaranteed seamless office operations and patient care.
B.Sc in Biochemistry
07/2017
Anambra State University, Uli
CERTIFICATIONS
LANGUAGES
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Foundations of Project Management - Coursera
Customer service, Problem Solving and troubleshooting - LinkedIn
Virtual Assistant Program - Alx Africa.
English:
