Stella Madueke

STELLA MADUEKE Executive Virtual Assistant -- https://www.linkedin.com/in/stella-madueke- Enugu, Nigeria SUMMARY Dedicated,highly skilled,experienced and result driven Virtual Assistant providing executive administrative support to high profile clients,entrepreneurs and professionals. proficient in Calendar Management,Travel planning Management,Email Management,Project Management, File Management and Project coordination. Dedicated to delivering tailored solutions and providing proactive support that exceeds expectations. PROFESSIONAL EXPERIENCE Administrative Manager Milieu Nigeria Limited Milieu Nigeria Limited is an oil servicing company with 20+ years of success in the upstream oil sector. May 2017 till date - I have been able to manage the company’s assets,manage correspondences, digitize 90% of administrative records and reduce paper usage by 60% . - I implemented process improvements resulting in a 40% reduction in processing time for administrative tasks. -supervised a team of 20 staff, ensuring a 25%increase in productivity and 30% reduction in errors -Coordinated 50+ events and meetings per quarter, ensuring timely and successful execution. -Trained and onboarded 20 new staff members,achieving a 95% retention rate and a 25% increase in staff satisfaction. -Developed and implemented a performance management system resulting in a 20% increase in staff productivity. -Managed employee relations, resolving 90% of conflicts and grievances through mediation and negotiation. -Developed and maintained relationships with key stakeholders including senior management staff and external partners. -Created and disseminated internal communication, ensuring timely and transparent updates on administrative initiatives and changes -Represented the company at external events, promoting the organization's mission and values. -Managed and implemented new administrative systems,including HR softwares and document management tools. -Ensured compliance with regulatory requirements including data protection and freedom of information laws. -Developed and maintained technical documentation,providing clear instruction for administrative staff on system usage and troubleshooting. -Utilized travel management software such as Tripadvisor to manage travel bookings, Hotel reservations and expenses of company’s executives Administrative Office- Urbanradio94.5fm Urbanradio94.5fm Enugu- is a 24 hours radio station in the heart of the coal city state of Enugu,Nigeria. 2016- April 2017 -I maintained station records,keeping accurate records of 10,000+ broadcast logs,500+listeners feedback forms and 50+staff records. - I maintained staff office operations,oversaw day to day operations of the radio station’s office, including supplies,equipment and facilities management of 20 staff. -Coordinating travel arrangements, booked travel and accommodation for 50+ staff,guests and presenters. -Maintaining station calendar, created and updated the station’s calendar scheduling 200+programs, events and staff meetings per quarter. - Supervised 7 administrative staff members ensuring a 25% increase in productivity and 30% reduction in errors. -Organized recruitment and training,onboarding of 10 new staff members reducing training time by 40%. -performance management monitoring,monitoring staff performance, providing feedback and conducting performance evaluations for staff members. -Ensured 100% compliance with regulatory requirements and industry standards. Assistant Manager- Mac-Esta Limited Mac-esta is a multinational company that is into Real estate,crude oil sales, contacts and supplies. - -Handled administrative activities such as assisting the management team of 9 employees. -Coordinated daily operations and tasks. -Negotiated with suppliers and vendors. -Analyse market trends and competitor data. -Monitored and reported on key performance indicators(KPIs). -Resolve customer complaints and issues. EDUCATION Bsc Geography and Regional Planning Olabisi Obasanjo University,Ago -Iwoye, Ogun State Nigeria 01/2000 06/2006 SKILLS Administrative shills- Scheduling appointments and managing calendars. Email management and organization Document presentation and editing Travel planning and coordination Communication skills- customer service etiquette Email writing and response management Chat and messaging platform management Good presentation preparation and delivery Technical skills- Microsoft office suit(word,Excel,powerpoint,outlook) Google work space(gmail,google drive,google docs, google sheets) Project management tools(Asana,Trello, Basecamp) Time tracking and invoice software (Toggl, Harvest,Freshbooks) Customer relationship management(CRM) software Soft skills- Time management and organization Attention to detail and accuracy Communication and interpersonal skills Problem solving and adaptability Customer service and relations. Tools and software- Zoom,Google meet and other video conferencing tools Slack and team communication platforms Google calendar,Calendly and many scheduling tools Expensify and expense tracking software Hubspot and CRM software LANGUAGES English Proficient TRAINING / COURSES/CERTIFICATIONS- Females and Males in Tech.- Virtual Assistant Training University Of Freelancing-Master Course in Virtual 