Stella Kingsley

STELLA KINGSLEY -- Objective My goal is to become associated with a company where I can utilize my skills and gain further experience while enhancing the company’s productivity and reputation. Experience St.geres Telemarketing and Customer service representative 2017 - 2019 Outbound and inbound marketing / Customer success representative ✓ Email support and phone call service ✓ Using the traditional approach to marketing, telemarketing, and email. ✓Responsible to,planning and executing strategies ✓Creating valuable content ✓Using various channels such as search engine optimization (SEO), content marketing, social media, and email marketing to pull prospect to business. Jace customer satisfaction sales service Customer sales representative and cold calling 2020 - 2022 ✓Responsible to, engaging with potential and existing customers to provide information, answer questions, and address concerns related to a company's products and services. ✓Building and maintaining relationships with customers. ✓Help to drive sales and ensure customer satisfaction. ✓Communicating with customers through various channels, such as phone, email, or chat. ✓Responsible for tasks like order processing, upselling, and resolving customer issues. ✓initiating a conversation with a prospect, gauge their interest, and ultimately move them through the sales funnel. Education Coursera Customer service fundamentals 2023 — 88% Alison Customer service representative/ Diploma 2022 — Osisatech/Polytechnic Science laboratory technology/ Diploma 2019/2021 — Osisatech/Polytechnic Microbiology 2021/2022 — Skills Communication outbound and inbound marketing Marketing research Hudspot Email marketing Sales Microsoft office Microsoft Outlook Google suite Cold calling Customer relationship management tools Reference Mrs. Grace - Supervisor St.geres Telemarketing and Customer service-- Language English , French Tools Slack Hudspot Zoom Google work space Zapier Click up Snov.io Google work space Incident management Salesforce loom Zendesk Help scout Live agent Signature: Stella Kingsley