Stella Kingsley

STELLA KINGSLEY -- Objective I am currently looking for a full time position in an environment that offers a greater challenge, increased benefits for my family, and the opportunity to help the company advance efficiently and productively. Experience Stella maris Goods and services January 2023 - December 2023 Store inventory officer √ Entry of data into stock book and Bin card √ Ensuring ordliness of stock √ Preparation of market receipts √ Keeping Track of the inflow and outflow of stock √ Cross checking for quality stock and invoice √ Assisting The management and accounting office with records on stock outflow √ Measuring and scaling of products for best accurate results √ Keeping Track of products for proper management and productive use Jace Customer Satisfaction and sales service February 2020 - November 2022 Customer sales representative and Cold calling √ Providing information, Answering questions and addressing concerns relating to companies products and services √ Built and maintained relationships with customers √ Increase profit margin of the company by implementing novel ideas for customers retention and up selling √ Proficiently utilised various communications channels such as Emails, instant chat apps, Telephone calls and physical meet ups to discuss and sell products and also address concerns √ Monitored customers order and delivery, resolved conflicts and ensured maximum customers satisfaction. St.Gere's Telemarketing and Customer service January 2017 - January 2019 Outbound and inbound marketing representative √ Provided email support and phone call services selling products to prospective clients √ Used Multiple channels such as Search engine optimization(SEO), content marketing, social media and email marketing to pull prospect to business √ Created valuable contents for firms offering differents products and services to generate public leads and increase sales profits Education Our Savior institute of Science Agriculture and Technology Microbiology/ B.sc (in view) — Coursera Customer service Fundamentals/ Certification 2023 — Alison Customer service representative / Diploma 2022 — Skills Communication Outbound and inbound marketing Hudsport Salesforce Sales Email Marketing Cold calling Customer relationship management Microsoft office Google doc Projects Reputation Management In a successful team project that I worked on, I was a pivotal part of launching a new product campaign. My role included managing the project timelines, coordinating with the design and marketing teams, and ensuring that all deliverables were met on time. I provided regular updates, identified potential roadblocks, and offered solutions to keep the project on track. As a result of our collaborative efforts, we exceeded our campaign's targets and received positive feedback from both internal stakeholders and clients. Lead generation and CRM management I used B2B marketing experience to generate leads through targeted outreach and networking and also managed clients relationships by maintaining the CRM database, following up on leads, and ensuring customer satisfaction. Content creation and social media management As a virtual l assistant I created engaging content such as blog posts, whitepapers, case studies, and social media posts to attract and engage potential B2B clients. I also manage the company's social media presence by scheduling posts, engaging with followers, and tracking the performance of the content. Customer support and feedback analysis I handled customer inquiries, issues, and feedback through various channels such as email, phone, and live chat. I also analyze customer feedback to identify trends and areas for improvement, and provide recommendations to the marketing team for enhancing the customer experience. Tools Slack Hudsport Zoom Click up Calendly Snov. io Google work space Trello Asana Monday. com