Stella Isioma Osisike

STELLA OSISIKE EXECUTIVE VIRTUAL ASSISTANT-| - | Asaba, Delta State, Nigeria https://www.linkedin.com/in/stella-osisike-0b-/ SUMMARY Energetic Virtual Assistant with extensive experience in operations management, business development, and sales. Adept at managing complex administrative tasks, I excel in calendar and email management, travel arrangements, appointment setting, and meeting scheduling. With a strong background in customer service and team management, I demonstrate exceptional organizational, communication, and problem-solving skills. WORK EXPERIENCE Operations Manager, Puget Sound Cleaners, Seattle, United States May 2024 - June 2024 Managed 8 cleaning staff. Managed leads on the CRM. Booked cleaning schedules on the booking platform. Provided support for cleaning staff and customers. Ensured customer complaints and concerns were resolved. Answered customers' questions and escalated issues to the management. Administrative Assistant, Stemas Apparel, Asaba, Nigeria July 2022 - April 2024 Handled 30 customer complaints daily and resolved them. Drafted 1000 customer designs and ensured a proper fit. Managed 5 staff and set up weekly targets for focused business activities. Organized the day-to-day business activities. EDUCATION Masters in Business Administration Jan 2017 - Feb 2022 University of Benin, Benin City, Nigeria. Major in Marketing Management. Bachelors degree in Marketing Jan 2009 - Dec 2013 Delta State University, Abraka, Nigeria. Final CGPA: 4.10 KEY SKILLS LANGUAGE Office Suite software. Data entry. Organizational and time management skills. Corporate communications. Problem solving English - Fluent Customer service. Attention to details. Strategic planning and scheduling skills Project management tools such as Trello, Asana, and ClickUp Communication tools such as Zoom and Slack