Stella Anusi

STELLA ANUSI Lagos, Nigeria​ Remote Virtual Assistant | Data Entry | Customer Support | Sales Assistant OBJECTIVE Highly organized and proactive Virtual Assistant with strong skills in administrative support, customer service, and data management. Dedicated to helping businesses improve productivity by maintaining structured workflows, managing communications, and ensuring accurate information handling in remote environments. CORE SKILLS ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Executive Virtual Assistance Email Inbox Organization and Management Data Entry, Data Cleaning and File Management Customer Service and Live Chat Support Sales Follow-up and Lead Management CRM Data Support (HubSpot) Calendar and Schedule Management Internet Research and Reporting Google Workspace and Microsoft Excel Task Management Tools – Monday.com, Trello, Slack Basic Canva Design Support PROFESSIONAL EXPERIENCE Virtual Assistant | Prestige Nov 2025 – Present ●​ Managed and organized high-volume email inboxes to improve communication efficiency ●​ ●​ ●​ ●​ Performed data entry and spreadsheet updates with strong attention to accuracy Supported workflow organization and daily task tracking for clients Assisted in customer support responses via email and messaging platforms Updated client information and maintained CRM records Key Achievements: ●​ Maintained approximately 98%–99% data accuracy in assigned tasks ●​ Reduced inbox confusion by structuring email categories and responses ●​ Completed tasks within deadlines with minimal supervision Customer Service and Sales Support | Adequate Investment Resources Limited June 2023 – Nov 2025 ●​ Responded to customer inquiries and provided basic product and service information ●​ Assisted in lead follow-up communication to support sales efforts ●​ Recorded customer details and maintained tracking systems Key Achievements: ●​ Improved response time to customer messages ●​ Supported client retention through clear and polite communication EDUCATION Higher National Diploma (HND) – Mechanical Engineering​ 2008 CERTIFICATIONS ●​ IT Support Training – Digital Witch (2026) ●​ Virtual Assistant Training – ALX Africa (2024) ●​ Data Entry / Bookkeeping – Accountinghub (2022) TOOLS Google Workspace | Microsoft Excel | HubSpot | Monday.com | Trello | Slack | Canva (Basic)