Stella Aloka

STELLA ALOKA Road 461, Phase 1, Federal Housing Authority, Lugbe, Abuja, Nigeria - Email-https://www.linkedin.com/in/stella-aloka SUMMARY: An energetic and highly organised virtual assistant with 10 years of experience in Administrative support, customer Support, Executive Assistant, Researching, email management and communication, Social media management, calendar management, and scheduling. Proficient in the planning, organizing, and managing of business activities, following up, and setting reminders, with strong communication skills to assist the management/CEO with different tasks to ease their business stress. Meticulous with details with a creative and analytical mindset, always researching better ways to achieve business success by prioritizing and managing time effectively. I am tech-savvy with a growth mindset and result oriented, dedicated to making sure that the organisational goals are met and exceeded through my creativity and proactiveness.   EDUCATIONAL QUALIFICATION: Nasarawa State University Keffi Masters' Degree in Business Administration 2021 National Open University of Nigeria Bachelor of Science (B.Sc) in Entrepreneurial and Business Management 2017 Federal Polytechnic Nekede, Owerri, Imo State. National Diploma in Mass Communication 2009  PROFESSIONAL EXPERIENCE:   VIRTUAL ASSISTANT AND RESEARCHER July 2022 - date Elites Esthetic (remote job - part-time) Responsibilities: Researching market conditions, generating leads for the business, analysing competitors, searching influencers for business promotion and collaboration, and entering the data in the appropriate office application tool. Scheduling posts on social media, growing organic followers and managing different social media accounts. Answering inquiries on DMs and comment section and responding to our Google reviews. Managing calendars, booking business appointments, scheduling meetings, taking notes and organizing presentations of business activities and reports. Planning and organising the activities of the CEO and team using trello software to assign responsibilities, set reminders, follow up and monitor the progress of each task. Also, prioritise the activities of the CEO to manage time and meet deadlines. Communicating with clients, stakeholders, and staff through email and phone, attending to their inquiries and complaints. I organised and managed the CEO emails, created folders, labels and filtering emails and unsubscribed unwanted emails. VIRTUAL ASSISTANT & BOOKKEEPING Dec 2021-May 2022 BLONDIE’S EVENTS (remote job) Responsibilities: Organizing and coordinating the activities of the company, management, staff, and clients using Trello software. Record keeping, file management, database management, invoice issuing, and reports. Organizing meetings and events, taking minutes, and preparing notes and presentations. Email writing and correspondence, email organisation and management Travel arrangements, creating itineraries, and managing logistics. Calendar management and setting reminders and follow-up, and scheduling meetings. Performance monitoring and supervision of tasks and projects. CUSTOMER SERVICE OFFICERMarch 2021- September 2021 CAPITAL NEST INVESTMENT AND MULTIPURPOSE COMPANY LTD, No 5 biker dipcharima close Utako, Abuja. Responsibilities; Attending to customers’ inquiries about our services and upselling. Responding to and resolving customers’ complaints with the assurance of delivering excellent service. Responding to emails, answering phone calls, and replying to chats across our social media platforms. Social media management and engagements on awareness, enquiries, sales, and customer retention. Creating account profiles for our customers and profiling them on SMS and email platforms, and managing the database. Keeping records of customers’ information through proper documentation and file management. Scheduling meetings and arranging business appointments. Researching and designing content for social media.   EXECUTIVE ASSISTANT & DATA ENTRY Dec 2016 – Nov 2019 FIRST BANK OF NIGERIA LTD, Maitama 2 Branch, No 1 Zambezi Crescent, off Aguiyi Ironsi Way, Maitama, Abuja.  Responsibilities:  Provide calendar management for the Business Development Manager (BDM).  Organizing the business activities of the manager, setting reminders and follow-ups to ensure he does not miss important engagements. Ensuring that the set tasks are well executed efficiently and swiftly. Coordinate branch and staff meetings and events and take minutes of meetings. Write business memos, and email correspondence, organise and manage emails. Collate reports from different branches, individuals, and business activities of the organization, analyze them and send them to the management. Monitoring the staff performance, counselling non-performing staff, and issuing queries to people that consistently performed below budget. Booking flights, making hotel reservations, and general logistics. Managing database, file management, documentation of receipts, and important information. Recruitment and training. Performing data entry roles, collating and analyzing data for business decisions and preparing presentation slides.   SALES AND LEAD GENERATION 2014 – Dec 2016 FIRST BANK OF NIGERIA LTD, Shipper’s plaza` Branch, Wuse zone 5 Abuja.  Responsibilities:  Creating business strategies on how to recruit customers to buy the bank’s products.  Sales and up-selling of the Banks Products and Services to new and existing customers. Responsible for taking minutes during retail team meetings and performing secretarial roles. Performing administrative responsibilities as assigned by the Branch Business Manager.  Customer acquisition and retention and managing customer accounts and maintaining good business relationships to earn customer loyalty. Deposit mobilization, sourcing of customers for investment, and granting of loan facilities to the bank's customers. Responsible for record keeping of our loan customers, arrangement, and movement of security documents to the strong room.   SALES AND RELATIONSHIP OFFICER July 2021-August 2014 FIRST BANK OF NIGERIA LTD,  Aminu Kano Way Branch, No 6 Libreville Street, Wuse2, Abuja.  Responsibilities:  Customer acquisition and retention; I contributed significantly to the massive growth of this new branch by exceeding my target on customer acquisition by 30% monthly. Ensuring that customers’ challenges are attended to, and resolved promptly.  Cross-Selling the Bank’s Product Tailored for Specific needs or Purpose.  Deposit mobilization and granting loan facilities to the bank's customers. SKILLS AND ABILITIES:  Strong organization and coordinating skills with proactiveness Creative thinker and an active listener Tech-savvy and proficient in-office application tools & software (Microsoft Office, Google workspace, CRM tools, project management tools), Canva, Zoom, Slack. Email Organization and Management skills Effective Communication and Problem-Solving Skills.  Integrity, Transparency, and Honesty.  Social media management skills. Attention to detail and time management. Good Team Player with a strong Analytical mind.  TRAINING:  Virtual Assistance Training by African Leaders Group (ALG) Introduction to User Interface Design by Geneza School of Design. Customer Service Skills, an online course by Alison-Empower Yourself Administrative skills, online course by Alison-Empower Yourself. IT Support skills and office application skills(Google workspace, Microsoft Office, CRM tools like Slack, Zendesk, Trello, Intercom, Zapier, etc) by Digital witch support. Developing emotional intelligence for effective customer service, Presented by TOM ASSOCIATES.  Informed to influence and excel presented by SUPERIOR OPTIONS LIMITED (Management, Marketing, and Soft Skills Consultants)  ICT Fundamentals- (Computer Made Easy, MS Word, MS Excel, and MS PowerPoint) tutored by NEW HORIZONS.  HOBBIES AND INTERESTS; Learning different Tech skills. Chatting with my tech community and socializing with family and friends. Language: English Igbo Reference; Available on Request.