Stella Akudo

Professional with results-driven mindset, specializing in executive support and administrative management. Skilled in managing complex schedules, coordinating virtual meetings, and optimizing workflows. Strong emphasis on team collaboration and adaptable to evolving needs. Recognized for effective communication, problemsolving abilities, and proactive approach to tasks. Offering excellent organizational skills and strong ability to manage Stella Ngozi Akudo Executive Virtual Assistant multiple tasks efficiently, eager to learn and grow in dynamic environment. Contributes attention to detail and problem-solving abilities, ensuring timely completion of assignments. Work History 2024-06 - Client Relation Executive 2024-10 Forward Point Accounting, London, United Kingdom • London UK • Increased repeat business, fostering strong Contact relationships with clients through exceptional Address service delivery. Onitsha, 430101 Anambra • Achieved high customer satisfaction ratings, State consistently meeting and exceeding service Phone benchmarks. • Conducted in-depth analysis of customer - inquiries, identifying patterns to address systemic E-mail issues. - • Enhanced customer satisfaction by resolving WWW inquiries effectively and efficiently. Bold Profile • Helped large volume of customers every day with positive attitude and focus on customer Portfolio • http://www.linkedin.com /in/stella-akudo- • http://youtu.be /lVLDT4EBjG0?si=S8jH6xqb pTpqEjyo satisfaction- Business Development Manager Parkview consult and logistics, Lagos , Lagos • Company Overview: Lagos Nigeria • Negotiated and closed long-term agreements with new clients in assigned territory. • Conducted comprehensive market research and analysis to identify emerging trends and potential Skills • Administrative Virtual Assistance areas of expansion. • Established relationships with key decision-makers within customer's organization to promote growth and retention. • Generated new business with marketing initiatives • Email Management and strategic plans. • Increased client base by identifying new business • Appointment Scheduling opportunities and cultivating strong relationships and Setting • Customer Support Representative with key decision markers. 2018-06 - Administrative Virtual Assistance 2019-09 Lacrown Freight and Logistics, Lagos, Lagos • Lead Generation • Lagos Nigeria • Managed time efficiently in order to complete all • Email Marketing tasks within deadlines. • Telemarketing • Demonstrated respect, friendliness and willingness to help wherever needed. • Tech Sales • Organized and detail-oriented with a strong work ethic. • Data Entry • Resolved problems, improved operations and • Cloud Administrator provided exceptional service. • Assisted with day-to-day operations, working • Graphic Design/ Video efficiently and productively with all team Editing members. • Digital Marketing • Administrative Assistant 2016-01 - Sales/Marketing Representative 2018-02 Fortune Careers Limited (Neolife International), • Google Office Lagos, Lagos Management /Microsoft • Company Overview: Lagos Nigeria • Collaborated with cross-functional teams to 365 Expert create cohesive marketing strategies that • Cold Calling and Warm aligned with company goals and objectives. Calling • Contributed creative ideas during brainstorming sessions that led to new product concepts or • Cold Email and Warm enhancements of existing product services. Email • Managed approximately 30 incoming calls, emails and faxes per day from customers.' Software • Strengthened client relationships, conducting regular follow-up meetings to ensure satisfaction HubSpot, Trello, Asana, and uncover additional needs. Slack, Microsoft Team, • Determined customers' needs and provided Google Chat, Calendly, brand awareness and recommendations to fulfill Freshdesk, Monday.com, requirements. Zapier, Apollo.io, Clocify, Zoom, Microsoft Meet. Zendesk, Zapier, Lemlist, Intercom, Loom. PickTime, Acuity Scheduling, Google Calendly, Zello, Yelp, Remote for Slide, Anydesk, Education 2005-05 - MBA: Human Resources Management 2007-06 Lagos State University - Lagos, State • Completed professional development in human Google Drive, Dropbox, resources management. Continuing education in Booking.com, Vrbo, Master of Business Administration, Leadscrapper, Microsoft 365, Google Suites. - Associate of Arts: Business Administration And Management Federal Polytechnic Oko - Oko, Anambra State • Completed professional development in business Administration and Management. • Member of Christian Joint Fellowship. Training and Certifications Zenith School of Computer Studies, 2001 Digital Witch IT Support Community, 2024 DM Academy [Graphic Design and Video Editing], 2024 Interests Strategy and problem-solving Productivity and time management Sales and revenue growth. Professional networking Software as a Service (SaaS Reading, Side Hustle, Mentoring Key Strengths: 1. Communication: Strong writing and verbal communication skills. 2. Analysis: Ability to analyze data, identify patterns, and draw meaningful insights. 3. Problem-solving: Strong problem-solving skills, with the ability to think strategically and creatively. Career Goals: 1. Business growth: Seeking to drive business growth through innovative marketing strategies and technological solutions. 2. Thought leadership: Aspiring to establish yourself as a thought leader in your industry. 3. Professional development: Committed to ongoing learning and professional development..