STELLA ONU
Tel: -|Email: mmaclems@@gmail.com |Asaba, Nigeria
LinkedIn | Portfolio
PROFESSIONAL SUMMARY
Dedicated customer support professional with over 1 year of experience in providing exceptional support to
customers, partners, and prospects via live chat, email,phone and video. Proven track record of resolving
customer issues promptly and professionally, with a strong emphasis on empathy and effective
communication.. Skilled in maintaining and contributing to knowledge bases, identifying areas for process
improvement, and advocating for customer needs. Possess a growth mindset, passion for quality assurance,
and admission- driven approach to customer.
CORE COMPETENCIES
Microsoft Office Suite
Booking and Travelling Arrangement
Calendar Management
Administrative Support Skills
Time Management
Attention to details
Email and Phone Handling
Customer Service
Problem-Solving
Decision Making
Persuasion and Negotiation
Conflict Resolution and Multitasking
Task Prioritization
Good communication Skill
Document Preparation and Editing
Customer Support Skills
Adaptability Skills
Empathy Skills
Product Knowledge a
Appointment Scheduling
Multitasking
Market Research and Analysis
SKILL HIGHLIGHTS
Proficient in Hubspot, Dropbox, LiveChat, Airbnb, Asana, Calendly, Lemlist, Booking.com, ClickUp,
Monday.com, Intercom, Freshdesk, Zoom, Loom, Slack, Zapier and other virtual collaboration tools.
Experienced in performing a wide range of administrative tasks including appointment scheduling,
records management, and data entry
Excellent organizational and time management skills.
Strong communication skills,both written and verbal.
Detail-oriented with a high level of accuracy.
Ability to multitask and prioritize tasks effectively
PROFESSIONAL EXPERIENCE
Administrative Assistant (Volunteering)
Digital Witch Technical Support Community
June 2024-Aug 2024
Coordinated and managed daily operations, scheduling, and organizing meetings and events, resulting
in a 30% increase in time efficiency and productivity.
Implemented a streamlined customer support system, reducing response time by 40% and increasing
customer satisfaction ratings by 25%.
Improved meeting efficiency by preparing detailed agendas and summaries, leading to quicker
decision-making.
Automated routine tasks such as scheduling meetings, invoicing, or handling customer inquiries,
freeing up time for other priorities.
Customer Support Specialist
Efex Transport Group, Nigeria
Oct 2022-Present
Provided quick and helpful support ton customer, partners, and prospects via email, live chat, phone,
and video.
Responded professionally, empathically, and promptly to customer inquiries, resolving issues
efficiently.
Maintained and contributed to the knowledge base by authoring, editing, and updating self- service
resources.
Identified and implemented process improvements to optimize the customer experience.
Served as the voice of customer feedback, advocating for customer needs to revenue and product
teams.
Utilized intercom in ticketing and supporting customers.
Customer Support and Hostess
Kingeez Restaurant and Bar, Nigeria
April 2021-July 2022
Provided excellent wait service to ensure satisfaction.
Made menu recommendations, answering questions and sharing information with restaurant patrons.
Provided excellent customer service to guests.
Analyzed customer feedback and order management using hubspot.
Upsell additional menu when appropriate.
Managed incoming calls and customer inquiries
EDUCATION
Ebonyi State University, Nigeria
B.SC in Food Science and Technology
TRAINING AND CERTIFICATION
On-Demand IT Skills (Digital Witch Community)
Sept 2013-Oct 2019
April,2024
