Stella

WORK PORTFOLIO THIS PORTFOLIO IS A REFLECTION OF MY PROFESSIONAL JOURNEY, HIGHLIGHTING THE SKILLS, EXPERIENCES, AND PROJECTS THAT DEFINE THE VALUE I BRING TO EVERY ROLE. EACH SECTION SHOWCASES NOT JUST WHAT I’VE DONE, BUT HOW I APPROACH WORK, WITH CREATIVITY, PRECISION, AND A STRONG COMMITMENT TO EXCELLENCE. BY STELLA ONU INTRODUCTION As an experienced Administrative Assistant with a strong background in customer support, data entry, and project coordination. I enjoy creating smooth systems that make daily operations easier for both teams and clients. Whether it’s providing professional and friendly support to customers, keeping records accurate and organized, or assisting with project timelines and deliverables, I take pride in handling details with care while keeping the bigger picture in mind. My goal is always to bring reliability, efficiency, and a positive attitude to every task. HELLO! MY NAME IS STELLA ONU ABOUT ME I’m a dedicated Virtual Assistant with a keen eye for detail, a strong work ethic, and a passion for helping busy professionals stay on top of their game. With a proven track record of supporting entrepreneurs, small businesses, and executives, I offer tailored support so you can focus on growing your business. 2012 st Cypriian’s Special Science 2019 Ebonyi State University EDUCATION BACKGROUND 2024 Alx Africa - Virtual assistant WORKING EXPERIENCE ADMINISTRATIVE ASSISTANT Skilled in managing schedules, emails, documents, and records with accuracy and organization. Proficient in Microsoft Office, Google Workspace, and basic bookkeeping tools. Strong communication skills for supporting customers, clients, and team members. Able to multitask, prioritize deadlines, and work independently with professionalism and discretion. CUSTOMER SUPPORT Skilled in handling customer inquiries with clear, professional, and empathetic communication. Experienced in managing emails, chats, and calls to resolve issues quickly and accurately. Strong problem-solving ability with attention to detail in refunds, returns, and order management. Able to stay calm under pressure, prioritize multiple requests, and deliver timely solutions. WORKING EXPERIENCE DATA ENTRY Accurate and fast typing skills with stong attention to details. Proficient in Microsoft Excel, Google Sheets, and database management. Experienced in organizing, cleaning, and maintaining large data sets. Skilled at meeting deadlines while ensuring accuracy and consistency. PROJECT MANAGEMENT Experienced in planning, organizing, and delivering projects on time. Skilledin team coordination, communication, and stakeholder management. Proficient with project tools (Asana, Trello, Jira, MS Project). Strong in problem-solving, budgeting, and adapting to changing priorities. PERSONAL SKILLS ADMINISTRATIVE VIRTUAL ASSISTANT PROJECT MANAGEMENT CUSTOMER SUPPORT DATA ENTRY This portfolio is a reflection of my professional journey, highlighting the skills, experiences, and projects that define the value I bring to every role. Each section showcases not just what I’ve done, but how I approach work: with creativity, precision, and a strong commitment to excellence. Whether it’s problem-solving, building meaningful client relationships, or delivering results under pressure, I believe in combining technical expertise with a people-first mindset. My goal is to create impact, add value, and keep growing while helping others succeed. PROJECT PROJECT PORTFOLIOS PROJECT PROJECT PREVIOUS PROJECT 01 ADMIMISTRATIVE VIRTUAL ASSISTANT i’m an organized and reliable Virtual Assistant with experience handling the day-to-day tasks that keep businesses running smoothly. I manage emails, calendars, documents, and data entry with accuracy, and I enjoy supporting teams with clear communication and timely follow-ups. I’m comfortable with Microsoft Office, Google Workspace, and other productivity tools, and I take pride in keeping things organized so clients can focus on the bigger picture. PREVIOUS PROJECT company: 02 PRIMEMALL CUSTOMER SUPPORT I enjoy helping people and making their experience smooth and positive. Skilled in handling customer inquiries, resolving complaints with patience, and managing emails, chats, and orders accurately. I focus on clear communication, problemsolving, and ensuring every customer feels valued. This Month's Style Sensations PREVIOUS PROJECT company: 03 PRIMEMALL CALENDAR MANAGEMENT I’m skilled at keeping schedules organized and running smoothly. From coordinating meetings and appointments to managing reminders and deadlines, I make sure nothing falls through the cracks. I enjoy creating structure that helps teams and leaders stay focused on what matters most PREVIOUS PROJECT E R O F BE 04 EMAIL MANAGEMENT company: PRIMEMALL R E T F A I manage inboxes with care, keeping messages organized, prioritized, and responded to on time. From drafting professional replies to filtering important requests, I make sure communication stays clear and nothing important gets missed PREVIOUS PROJECT 05 PROJECT MANAGEMENT COMPANY: DIGITAL WITCH I organizing projects from start to finish, coordinating tasks, deadlines, and people to keep everything on track. I enjoy problem-solving, keeping communication clear, and making sure goals are delivered on time and within scope. WORK PORTFOLIO LET’S CONNECT CALL ME - LINKEDIN https://ng.linkedin.com/in/stella-onu-a9 LET’S WORK TOGETHER AND CREATE SOMETHING GREAT EMAIL-